Appalling start to finish. 3 weeks after telling me I can’t have a refund unless I send something back that I hadn’t had. 3 weeks after my first complaint I complained again as the package didn’t arrive for me to send back, all of a sudden there was 2 updates and within 2 days the package arrived. Said all along I didn’t want it and was told I absolutely was not allowed a refund as the package was on its way, 3 weeks later and 2 complaints in and I still have no refund. Terrible service Start to