Customer service was amazing. I placed the order and had not received it when I got an email for a review. I responded to the email that I would love to leave a review, but hard to do with a product I had not received yet (15 days out). They reached out to let me know that the order had been picked up, but the shipping company could not locate the package. They sent out another order that day. They were amazing in their attention to the issue. Thank you guys; the knives are amazing!