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Very easy to talk to and answered emails

Great experience! Beautiful record, I did not play it yet as it's a gift, but I hope the quality of the vinyl should be good as well.

Bad

Somewhow my order got out of que and took a month to get delivered. Most unhappy about that.

What an awful experience.

.

Easy to add song names and pictures.

The order form/intake isn't the user friendliest.

I just told you. Even your survey is idiotic

Potential Scam Note this is my experience and not necessarily everyone's but thought I should warn people from using this website. Package never arrived after I spent $200 on a record that had priority process and expedited shipping. Took them two weeks to allegedly start processing my vinyl and then another two weeks before they shipped it out. The package never arrived and they refused any sort of compensation, no refund, no replacement, nothing. To process a replacement they said I needed to have purchased insurance, which would be fair if they actually offered this as a purchase option. At the time of my purchase at the very least, it was not. They had customer service representatives that I did talk with but were not helpful, more or less repeated to me what I could see on my tracking number. From my experience I would not recommend using this site.

Customer service was amazing even during Christmas which I’m sure was stressful and they were always quick to respond to any questions or concerns I had.

Paid extra for express processing to get in time for Christmas (ordered Dec 1) and it came after Christmas, despite several emails to the customer service team. And then upon arrival, the first - and most important - song is incorrect. The sound quality is only ok. The printing of the case is nice - very glossy

Overall lovely

It was easy to navigate through the steps to order my album. My son loved his Christmas present!!

was very easy to do!

Super helpful team and answer my questions when I reached out

The ordering process was fine but the delivery took a month to be completed despite all the requests/payments to expedite it.

It's a cool idea but the execution was far from optimal. First, it took a month to get it. I received probably 10 emails offering to speed up the process for a fee. I didn't pay to expedite the order because I ordered it in plenty of time to receive it by Christmas (a month). But this company was apparently shocked that more orders came in at Christmas time so their production schedule went way long. They did manage to get it done before Christmas; the 20th in fact. But they decided to ship it Media Mail to save themselves a few dollars. So, of course, it arrived several days after Christmas. The second problem is with the product itself. The sound is so quiet that I have to crank the stereo volume to the max and can still only hear it at low volume. I was offered better sound quality for a fee. I declined because I'm not an audiophile and felt like that would be wasted on me. I do not know if paying extra will result in getting sound worth listening to and in a reasonable amount of time. But I do know that if you don't pay extra, you get crap sound weeks later than promised. I also know that I contacted the company a week before Christmas to inquire why it was taking so long and was told that they had an unexpected increase in sales and production was behind. So they knew they were going to be late for Christmas and still chose to save a few dollars by using the slowest possible shipping method. That is a company that does not care about its customers. Apparently all their effort goes into optimizing their marketing for revenue generation and very little into the product itself.

The website took longer to load but overall not too bad

Never heard a response to my email.

Shipping was a tad slow and I didn’t have a tracking number for a few weeks, but it was the holiday season

Easy to navigate

It was alr

Never received order

Super

Website is easy to use

No complaints!

Haven't received item yet

Very simple and easy to make happen

Great service and very quick!

Very good customer service

Very easy

I enjoyed the experience - I only wish I would have had a little more communication about what status my order was. I also wish I would have received less emails about options to "upgrade" my order while it was being processed. There were A LOT of emails, which was a little repetitive.

Literally so amazing I highly suggest you get this as a gift. They were so commutative

Highly reccomend print your vinyl on my next purchase

The vinyl is great but the customization was lacking a bit. Was forced to use square photos. Would’ve been cool to allow a bar below the photo to add the track names or an album title. The record doesn’t have an indicator to tell the record player to pull up. Otherwise, the songs chosen all sound good on the record and is overall a cool gift.

It’s not working and we paid 100 in shipping and it was very late

Amazing!!

Had several issues uploading the files.

Took way longer than the website said it would.