Poor customer service and lack of support for international orders. I placed my order on June 29 and received it a full month later, only after being contacted by Correos de México, who informed me I had to personally go to their office and pay a customs fee of around €35 to collect the package. This fee was never mentioned or anticipated by the brand. Throughout the entire delay, I received no communication or updates from Loulex, and had to follow up myself to find out what was going on.