Charley B.
Took over a month to receive.
Purchased item
Baguette Birthstone Bracelet
"It broke within 24 hours of receiving. We con..."
Custom Collective store reviewsSee product reviews
Sean H.
Took too long. The bracelet is too big.
Purchased item
Tiny Heart Initial Bracelet
"In every way"
Geraldine S C.
no very pleased with order
Purchased item
Birthstone and Initial Bracelet
"very happy with my order and surprise."
Susan B.
Took too long to receive it.
Purchased item
Name Necklace (Add up to 5 Multiple Names) ™
"Names were too big. Wanted it to be daintier..."
Jeff J.
My wife loves it!
Purchased item
Tiny Circle Initial Necklace
"Very nice. Was a bit worried about quality wi..."
David E.
Was slow in getting my order.
Purchased item
Name Drop Charm
"Would like a center mount vs the end mount."
Charlotte D.
Company was easy to deal with
Purchased item
Zodiac Pendant Necklace
"It’s nice but not what I expected. I thought..."
Karen W.
Took a long time to get
Purchased item
Personalized Dainty Monogram Initials Earrings
"They are a little thicker than I expected and..."
Jason H.
Excellent product!
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"Love the necklace we purchased. It is perfect..."
Richard V.
The Customs Goods Co lived up to every advertised promise.
Purchased item
Tiny Bar Necklace
"I believe this necklace qas my wife's favorit..."
Denny C.
Won't buy again
Purchased item
Birthstone Heart Ring
"Stone fell out a week after getting it. After..."
Kim R.
Great quality. I'm waiting on my second pair to arrive soon.
Purchased item
Wide Gold Hoop Earrings
"There are heavier than imagined but so beauti..."
Matthew S.
Worst customer service imaginable. I’d give 0 stars if I could
Purchased item
3D Letter Necklace
"Worst company and customer service I’ve ever..."
Allison M.
Inform customers of shipment delay reasons
Purchased item
Mystery Surprise Gift (Limited Edition Offer)
"The necklace is beautiful and my daughter lov..."
Robin W.
Slow at processing orders
Purchased item
Birthstone and Initial Bracelet
"A perfect Mother’s Day’s gift"
Martha R.
You should allow returns or cancellations within 48 hours and let people know upfront that it's going to take weeks. The order info led me to believe it would be done and shipped within 3 days. Deceptive advertising.
Purchased item
Birthstone and Initial Bracelet
"I tried to cancel the bracelet almost immedia..."
Debbie G.
Love it but a little bit too small more for a child
Purchased item
Double Gold Hoop Earrings
"Love it but a little too small"
Michelle J.
Will be shopping here again
Purchased item
Multiple Name and Birthstone Necklace
"I absolutely love it it’s unique and fits per..."
Stacie B.
Appreciate the follow up when asked about delivery times. Would prefer to have status updates via email when product will ship.
Purchased item
Dainty Cross and Birthstone Necklace
"Other than a longer delivery time than expect..."
Michael K.
No
Purchased item
Personalized Vertical Name Necklace
"We wanted the name in CAPITAL LETTERS > LEO
W..."
Amy L.
Good customer service
Purchased item
Two Hearts Combined Necklace
"Love how this necklace looks and meaning of i..."
Chris C.
Awful experience
Purchased item
Birthstone Heart Ring
"Shipping process was awful. Told all orders b..."
Dolores C.
The fact that the items were so late with no real reason, and the fact that you were impossible to reach by phone and the fact that the bracelets were too late for Christmas, and the fact that it cost me a lot of money to mail them out because they were late and the holiday was over. It was all very frustrating. But the bracelets were lovely.
Purchased item
Dainty Custom Name Bracelet
"I had written to you when it first arrived th..."
Jacob S.
no
Purchased item
3D Heart Initial Bracelet
"My shipping took a month and a half. I paid e..."
Kailin B.
I think I said what I wanted to before
Purchased item
Initial Tag Necklace
"Your customer service is terrible and were ex..."
Danielle B.
Unfortunately it arrived 2 weeks late for the gift giving.
Purchased item
Baguette Birthstone Bracelet
"Very dainty. Very pretty"
Barbara M.
All good
Purchased item
Sideways Cross Necklace
"Just what my daughter wanted to go with her o..."
Matthew R.
Order took over a month to arrive and missed Christmas, never again.
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"Ores took over a month to arrive and missed C..."
Michael D.
Nothing more
Purchased item
Connected Initials Necklace
"The piece is beautiful. I am happy with it. T..."
Jennifer P.
Shipping delay and the audacity to request for more money to expedite the shipping. Was a turn off.
Purchased item
Signet Initial Necklace
"While I like the product, there was no reason..."
Kyle C.
Terrible
Purchased item
Dainty Cross and Birthstone Necklace
"Terrible communication. Absolutely hated doin..."
Joshua E.
No
Purchased item
Personalized Sideway Initial Necklace + Matching Bracelet Bundle
"I was missing the special gift but they made..."
David S.
Ship faster. took over a month for a $100 ring.
Purchased item
Birthstone Heart Ring
"The ring looks quite cheap, not really as pic..."
Regan L.
During the holidays you should upgrade the shipping process
Purchased item
Custom Mini Name Bar Bracelet
"The people I got them for loved it my only pr..."
Marta B.
You don’t follow your own policies and your customer service personnel is terrible
Purchased item
Dainty Cross and Birthstone Necklace
"Will never buy from this company. Ridiculousl..."
Matthew E.
Poor quality for the high price point. Also took a long time to ship and arrive.
Purchased item
3D Letter Necklace
"The necklace was great at first. It looked gr..."
Josh P.
Terrible communication and customer service.
Purchased item
Personalized Sideway Initial Necklace 18K Best Seller
"The marketing is better than the product. It..."
Amanda B.
The order arrived more than two weeks late, and too late for Christmas. When I emailed customer service, I received a generic response with no information regarding expected delivery. I was told a mystery gift would be included and it was not.
Purchased item
Mystery Surprise Gift (Limited Edition Offer)
"Did not receive the mystery gift with the ord..."
Rachel S.
You took 3 weeks long than what was quoted
Purchased item
Personalized Paw Print Name Necklace
"You took 3 more weeks than what was orginally..."
Michelle L.
No
Purchased item
Diamond Sideway Initial Necklace
"The initials don’t all lay flat with the jewe..."
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