From walk-ins to custom online orders, even repairs have been a breeze. I love the shop in Victoria. My only suggestion is to bring some colored blanks into the custom lineup. Every high end rod out there is black, and boring. Anglers buy stuff, and just think of how many YETI coolers we have and in various colors. My salinity series are easy to spot on the rod holders, but my high end ultra mag has to be identified by the reel when we are on the boat. How about a white blank?