I've had great customer service experiences with Gaala, and I'm happy that their quality has remained amazing over the year and a half that I've been shopping with them! I've been extremely pleased with every item I've received from them, including knitwear, coats, and dresses.
I also really appreciate their Slow Friday sale in November - it makes for a far less stressful shopping experience and I can be much more intentional and thoughtful about what I buy. I tend to avoid buying things during most Black Friday sales, since I get stressed and overwhelmed with decision paralysis, but the Slow Friday sale gives me time to narrow down what I want before buying, and I feel much more satisfied with the items I do end up purchasing.