I requested a refund for the shoes, especially considering that I placed a large order with your company, but my request was ignored.
I also suggested placing a new order where the cost of the shoes could be compensated, but this option was not considered. Instead, I was offered a 30% discount, which was already available at the time of my purchase.
I find this level of support not very customer-friendly.
I would appreciate a fair solution to this situation.