Speediance United Kingdom store reviewsSee product reviews

Brilliant service

Very easy , there was a delay with the e delivery but Speediance kept me up to date

Delivery was incredible packaging was unbelievable

Slightly longer delivery than stated when ordering but still arrived quickly. I made a couple of phone calls to customer service to try and get an idea of when I could expect delivery and was told she would get someone to call me back as the agents were all Busy but didn’t receive any calls back. I then contacted by email which they did respond to but not immediately.

they are a great team to work with, nothing seems too much !!

Really helpful co-ordinating delivery date and time

Great service

Service and delivery of gym system was very good.

awesome

Great

Delivery guys were on time, rang an hour before arrival, got it to the room upstairs no problems. Good guys 👌👍

The only thing I will mentioned after paying that much money I will be apreciate help without costo to someone to help me to install it

The website was easy to navigate and the support team prompt and helpful.

Helpful and cleverly packaged delivery.

Very efficient and continuous update on delivery status

Wouldn't hesitate to recommend!

Quick effective delivery, flexible to when I was in to receive

Prompt and responsive

Arrived as promised, no issue with unloading

Delivered on time and well packaged

When I ordered the gym monster 2, it was in stock with a pre-order from the 4th of June but I didn't receive it until near mid June.

Website easy to navigate, bought the belt and the machine, some items out of stock so didn’t buy, but was only told the belt is out of stock 3 weeks later, and still havnt recieved it

Customer service very quick and proactive once contact was made.

Easy

The equipment came by courier in one delivery, I was called by the courier an hour in advance to prepare for it coming

4

Sintija Varga your customer service rep helped me and she was super helpful and professional

So far, ok, however still awaiting delivery of my GM2 machine and squat belt.

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Easy to order, albeit only after ordering was it clear delivery would be later than indicated and instead fell into a later order window. Not the end of the world as ended up not waiting that long, and very easy to book delivery when ready. Equipment is very heavy and would be worth being able to pay to have installed in a room of your choice when ordering (as I could with both Peloton and Hydrow).

Super easy to use, financing available and application to approval and shipping took less than 3days. 100% recommend!

Very easy

Super easy to purchase online with excellent customer service throughout!

All questioned answered in a timely manner, no question too small!

Responsive and courteous. Email and telephone responses were good. Chat response! no response. A specific channel for new users questions would be good, rather than user discovering stuff on Facebook, YouTube etc.

Delivery experience: The wait time wasn’t excessive, but it was a bit longer than what was indicated on the website and in the confirmation email. It would have been reassuring to receive more communication during the wait — even just a clearer timescale or updates along the way. At one point, I felt I had to contact Speediance directly to get any information, which felt a bit uncomfortable given the amount of money involved. Better communication would have made the process feel more premium

Good communication

Issues with delivery - the delivery company were absolutely useless. They didn’t turn up on the arranged day. Agreed to deliver the next day by midday. It was delivered to the wrong house. On Good Friday. No door knock or notification. We had no way of moving it, rain due and the delivery company didn’t answer the phone. The day was saved by Roger at Speediance who spent a lot of time. In the end arranged a local removal company to transfer the package. Thank you Roger.

Very straightforward post demo

Easy ordering and customer service