My product arrived damaged. Sent an email same day it arrived. didn’t even get an email verification that they had received it.
Texted via WhatApp. Sent photos. Got a response asking if I would be willing to keep the product for a percentage off. Product was ok. When I say the product was ok, I mean it’s cute. I got the leather notebook with pizza. It’s literally just a soft, floppy piece of leather. No form, not even a solid plastic binder insert to assist with writing. The damaged part where the cards go is just a slit in the leather, nothing to keep cards, etc., in place. They will fall out. Lastly is the in-your-face embossed logo in the front. I get you’re proud of the brand but why not embossed in black, so you see it, but it’s not screaming at you; or better yet, put it in the back.
I accepted their offer for a discount.
Fast forward 5 weeks later, multiple texts and emails. Finally processing a refund for the percentage off. Quite honestly, ready just to return for full refund. Gave them the benefit of the doubt.