Okura Cookware store reviewsSee product reviews

Everything sticks it's not from Japan it's from China all a scam 😡

Whatever

It was OK

😩

I have been trying to return these pans (I purchased one for myself and one as a gift) for two weeks and am finding the customer service to be non-responsive to this request.

Product not as advertised and long delivery

It took a long time to arrive

The product is beautiful , however I am finding food sticks, no mater what oil I use, the little hammered finish makes it hard to clean, even after following pre-use instructions

Easy, fast shipping. Quick and secure check-out.

Very disappointed.

Delivery took longer than I expected.

Packing arrived deformed, not due to delivery but like the pan was forced into the undersized packing, packed like the manufacturer was in a hurry did not care about the product.

a little scary because of so many negative comments online, long wait, but it arrived and we like it

SCAM ALERT!!! Brilliant marketing. Bad product, and a customer service department that will send endless emails to keep you on the hook so you can’t return a defective product. 30-day money back? Forget it. The only way to fight back is to notify your credit card company of fraud. They make claims in their ads that are simply not true.

I kind of love it! It's good looking and it cooks better than my teflon pan. I hope it last a long time, like advertised. I'd also like to know what type of spatula is recommended for a titaium pan; I'm using my silicone which is fine, I guess.

I think it’s a scam. I did not received my order after about 40 days.

Not as non stick as advertised but easy to clean

Love it!

Ordering was fine.

Even before I had received the wok, I had unpleasant conversations with customer service when I realized I had ordered a wok without a lid and inquired about purchasing that separately. I emailed saying that I wanted to purchase it separately and I will send an email informing me that the lid was available, but that I would have to purchase it. When I responded that, yes, I had every intention of purchasing it, I was told that I would be contacted by someone- which took weeks! too late! I’m done

Everything sticks and very hard to clean. One skillet has a crack after one use. I would not recommend. If I could return them I would.

Magnifique

I love the size, it’s perfect for my needs!

Nice. Quality seems good. Disappointed that my pan seasoning is continuous.

No issues

As I described for the wok pan I bought, I am very impressed with your product quality. The only reason I do not give you 5 stars is the reason I outlined in my product evaluation.

It was easy

The pan isn’t as it’s advertised.

I think you are falsely advertising your product, food sticks like glue! Kudos to your marketing people though as you sucked me in!

Highly questionable quality, and slow, slow postage. Took over a month for delivery, then turned up wrapped in little more than a sleeve of poster cardboard and bubble wrap - very little care for something allegedly ‘crafted” by a traditional Japanese knife maker.

Misleading advertising to a product that’s from China and the pan is inferior quality at an overpriced price

Please refer to my review

Misleading

Very very unhappy

Shopping was fun — actually receiving and using the product as specified extremely disappointing.

Excellent

Bad

The help took several back and forth before I got the simple answer for the lid assembly.

You are not honoring you 30 day money back guarantee. Have been trying for weeks to return it.

Plan to order one for DIL for her birthday. Better than carbon steel pans and I love how it can go in dishwasher.