Okura Cookware store reviewsSee product reviews

Good

Buying was easy, delivery was a little slow.

There a joke

The pan is stunning - both visually (was initially worried I’d ruin it as it was so beautiful) and in its cooking performance. I found shipping to Australia quite slow. But it did arrive safely in the end, and have been happily cooking with it non stop ever since!

I think I already said.

No problem

Everything sticks on

It came scratch on it

Not able to return the pans or replace damaged pans.

Very easy ordering. Got the 10 inch skillet with lid. There is only 2 of us so I didn't need the big one. I think I need the wok and a sauce pan next!!

User friendly and easy to order!

Very good quality

There was an issue, however, though I have yet to receive the solution, it is to my satisfaction.

I paid nearly $500 for an entire set of pans, seasoned them according to the enclosed instructions with high temp grapeseed oil, and these pans stick badly every time, even when using low heat as instructed. In your ads, fried eggs slide cleanly right out of the pan. Not mine. The eggs are destroyed, and the pan is gummed up worse than normal stainless. Why is this? False advertising seems to be the only explanation. Mark Brems

Took forever to arrive and I am displeased with the quality.

Use it one Time. Was perfect

Your return policy is unless. Not be able to return the pan if it's been used is ridiculous. I'm guessing that was by design because the pan doesn't perform as expected.

They arrived in good time.

My shopping experience was smooth and pleasant overall, and I was especially impressed by how quickly everything was handled. The pan I received was not even on the bottom, but customer service gladly send me a perfect one right away and made the process effortless. They were friendly, responsive, and excellent to deal with, turning a small issue into a very positive experience. Thanks you are amazing!!

The pans are very picky. The heat activated surface is not as advertised. They are way over priced for their lack of performance.

Excellent customer service

LONG DELIVERY WAIT

functions'

Straight forward

Worth the wait

Very prompt and responded quickly to correspondence

Shopping was easy. Delivery time was long, however, it was just as was predicted.

Over priced even with an 80 percent discount. The handles for the pans are screwed in with an uneven funky attachment. Also, they didn't come with lids and there is no option to buy the lids separate. Maybe offer the dang lids instead of a bunch of other random pots and pans at checkout.

Awful

I tried writing to customer service and never heard back and that was frustrating.

Your website needs to become more user friendly! Ie you can’t search for a single pan. I bought additional pans from your competitor

to much money for a pan that sticks to everything!!

a bit of a delay and a lot of confusing communications

It was just OK!

It took a while before it was delivered.

First class. 👍

The cutting board looked great but a flop the little silicone pads were glued in and fell off already the pan that you say is non stick is sticky every egg I’ve cooked on it a has stuck have tried low heat and still stuck so I am very dissatisfied with your product

Bad

I bought a Collin’s one last year but very thing I cook in it sticks and burns your one works well and I got a book to read how to use it the book for the woke didn’t download

Crap product, do not stand behind their "25" year warranty. But hey we will offer you a discount to buy more Okura cookware though - once burnt I will not be buying Okura again.