Vince V.Verified
Took a month to get it, too expensive, no lid, not as non stick as advertised.
Purchased item
Hand-Hammered Titanium Pan
"Not as non stick as I had hoped"
Okura Cookware store reviewsSee product reviews
Jill P.Verified
Did not provide a legitimate tracking number
Purchased item
Hand-Hammered Titanium Pan
"This pan is not non-stick. I have followed al..."
John C.Verified
. Is
Purchased item
Hand-Hammered Titanium Pan
"Have had a couple of issues with it sitting f..."
F.Verified
Ok
Purchased item
Mastering Titanium Cookware eBook
"It’s ok"
Sher G.Verified
shopping was ok - although emails kept coming way too often!
Purchased item
Hand-Hammered Titanium Pan
"I would like to send this back asap."
Janet D.Verified
Used only once since I just received. But no directions on cleeaning, etc. Cooked summer squash in oil. Okay but started to stick toward the end.
Purchased item
Hand-Hammered Titanium Pan
"Customer service is horrible. Pan arrived ver..."
Rich G.Verified
Bad delivery delays, not giving enough tracking data.
Purchased item
Hand-Hammered Titanium Pan - 3-piece set | World Cup 26
"Jury is still out, still learning them. So fa..."
Darlene H.Verified
Just did. It is a piece of crap.
Purchased item
Pure Titanium Cutting Board - PFAS Free
"I have been through at least eight conversati..."
Katherine J.Verified
Horrible customer service. Only Ai generated responses to emails with dead phone number for CS
Purchased item
Hand-Hammered Titanium Wok Pan with Flat Base
"Never received item and no one will give my m..."
Janet S.Verified
It is expensive and good stainless steel works as well.
Purchased item
Hand-Hammered Titanium Pan
"It is not non-stick! You shouldn’t advertise..."
Bernice D.Verified
We've only used it a couple of times and like it as well as the ceramic pan it replaced.
Purchased item
Mastering Titanium Cookware eBook
"I did read the ebook and followed instruction..."
Kimberly C.Verified
Your return policy was not clearly stated on your website. I probably wouldn't have purchased the pan if I was aware how awful your return policy was.
Purchased item
Hand-Hammered Titanium Pan
"This pan was very disappointing. First time I..."
Simcha J.Verified
Unfortunately, I haven’t had the chance to use them. We are relocating internationally and taking them with us. But they look awesome.
Purchased item
Japanese Style Chef’s Knife – 8.1 inch (20.5 cm)
"They are light, sharp and a pleasure to use."
Dave M.Verified
Worth the wait.
Purchased item
Hand-Hammered Titanium Pan
"Love my Okura pan."
Patricia G.Verified
It took a long time and there were small metal shards that were in the packaging. Those were painful
Purchased item
Titanium Pan with Two Handles I PFAS-Free & Durable
"It’s okay! Find the surface is not conducive..."
Gary E.Verified
Never received the pan!
Purchased item
Hand-Hammered Titanium Pan
"You could use established, reliable shippers...."
Anatoly A.Verified
Pan arrived in good condition.
Purchased item
Hand-Hammered Titanium Pan
"Tried to fry eggs on that pan with a bit of o..."
Linda V.Verified
Took forever to arrive
Purchased item
Hand-Hammered High-Wall Titanium Pan
"Not as big of a fan as I anticipated. I thoug..."
Helen Y.Verified
The product we received is not made of Titanium. The cutting board has so much scratches on it from my knife its unbelievable.
Purchased item
Shipping Protection
"The Pan is not Titanium as the food sticks an..."
Paul B.Verified
When the pan arrived it had a very sharp burr on the threads which sliced my finger , that should have been checked before shipment.
Purchased item
Hand-Hammered Titanium Pan
"The pan is not flat on the electric burner(gl..."
Richard S.Verified
no response to my request to return, also think its a scam
Purchased item
Mastering Titanium Cookware eBook
"no response to my request to return the produ..."
Ronald S.Verified
does not perform as advertised
Purchased item
Hand-Hammered Titanium Crêpe Pan
"No amount of olive oil or Pam will prevent eg..."
Ruth R.Verified
I want my money
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"I want my money back"
Marco C.Verified
Wrote several times about the rust on my cookware and you never answer the emails. I had written bad reviews on all your adds on platforms. Sorry
Purchased item
Hand-Hammered Titanium Pan - 3-piece set I Limited Edition
"Cookware used twice and it’s got rust already..."
M C.Verified
Shopping online was easy. Okura kept me updated on shipping, until my package arrived
Purchased item
Hand-Hammered Titanium Pan
"It takes a bit to get used to, as it's not li..."
Shaun S.Verified
Straight forward
Purchased item
Mastering Titanium Cookware eBook
"Cooked pork so far"
Jolee B.Verified
No issues with customer service.
Purchased item
Mastering Titanium Cookware eBook
"Everything they say it is! I bought a set of..."
Ronald C.Verified
Well, I didn't get what I ordered (that's on you) and was told that I had to pay the return shipping for the wrong pan that you sent. How do you think I feel? I feel fucked, that's how I feel, you you can fix it.
Purchased item
Mastering Titanium Cookware eBook
"You screwed up and sent me a 12" WOK witch I..."
Tony M.Verified
Service was 5 stars
Purchased item
Hand-Hammered Titanium Wok Pan with Flat Base | Limited Edition
"After curing the wok, it has been magnificent..."
Dan O.Verified
Thank you to Okura, manufacturers, unternational and domestic shippers, handlers, packagers, deluvery personnel, sales and media content producers. Quality cookware which has changed my cooking game.
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"Keep in mind this is shipped through Internat..."
Carmen F.Verified
You company is not legitimate and it’s not a titanium pan and LOUSY customer service!
Purchased item
Mastering Titanium Cookware eBook
"Okura company is a scam! It’s not real titan..."
Louis R.Verified
Horrible service
Purchased item
Hand-Hammered Titanium Pan I Limited Edition
"It never arrived"
Lance M.Verified
I’d like a return label and refund!
Purchased item
Hand-Hammered Titanium Pan
"Food sticks to pan !"
Matt C.Verified
Nothing to add
Purchased item
Hand-Hammered Titanium Pan
"Not as nonstick as you would think, but have..."
Doug W.Verified
Delivery time of product was quite long
Purchased item
Hand-Hammered Titanium Pan
"I’ve used the pan twice. First time I had scr..."
Tomek G.Verified
Took to long by post .
Purchased item
Titanium Frying Pan I Chemical & PFAS-Free
"I live in a rural area. Mail carrier dropped..."
Anthony E.Verified
Good.
Purchased item
Hand-Hammered Titanium Pan
"It cooks the food very well and washes up gre..."
Ed B.Verified
Your ordering process is extremely unstable. I never did get the $20 discount that the ordering page said I was entitled to.
Purchased item
Hand-Hammered High-Wall Titanium Pan
"Worked well with frying different meats. Foll..."
Jean Q.Verified
Came well packed and easily put together. It did take three weeks to arrive!
Purchased item
Mastering Titanium Cookware eBook
"Small wok, just perfect for one person. Cook..."
David A.Verified
Poor customer service and slow delivery
Sorry I made this purchase
Purchased item
Hand-Hammered Titanium Pan I Limited Edition
"Everything sticks badly"
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