Okura Cookware Store review | Loox

Okura Cookware store reviewsSee product reviews

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Leng Fen C.Verified
Customer care people don't always respond to the questions. Just generic answers. Very annoying to have to respond again and again.
Hand-Hammered Titanium Pan with Two Handles
Purchased item
Hand-Hammered Titanium Pan with Two Handles
"Your customer care people can stop misleading..."
Steve P.Verified
Slow shipping
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Works well. Just need to preheat frist."
Pamela F.Verified
I tried to find a frying pan to buy But put a two handle pan into cart before I found the correct product. I tried to back out and order the frying pan and thought I had successfully done so… when the wrong one arrived and I tried to get help replacing it, I was basically told “tough!” That’s not good customer service. It’s shameful.
Hand-Hammered Titanium Pan with Two Handles
Purchased item
Hand-Hammered Titanium Pan with Two Handles
"If a customer says they got the wrong product..."
Michele S.Verified
Did take a while to get pans. But the customer service was great and answered quickly.
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"Wait was worth it, lovely to use. Easy to cle..."
Neil I.Verified
Dishonest untrustworthy shockingly bad service
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"Do not use this company, completely unreliabl..."
Alex B.Verified
Not buying sgain
Titanium Frying Pan I Chemical & PFAS-Free
Purchased item
Titanium Frying Pan I Chemical & PFAS-Free
"Not a non-stick pan. Lost of money"
Suanne S.Verified
I have 13 skillets and this one is the worst. It sticks and burns too easily. I have plenty of experience with s Skillets and know how to use them. This one has hot spots that burns the food.
Hand-Hammered Titanium Cooking & Preparation Set
Purchased item
Hand-Hammered Titanium Cooking & Preparation Set
"My 12 inch skillet is not 12 inches! Please r..."
Pia W.Verified
Shopping was great, however pan is not what promised
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"After one use the bottom warped and it now tu..."
Ron P.Verified
False advertising. It sticks everything
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Everything sticks. Hard to clean. Even with u..."
Leanne D.Verified
Good though I missed the fact that not all the pots and pans had lids
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"I love both items I bought though I would lik..."
Scott M.Verified
The pans arrived with no instructions, and sub standard packaging resulting in damage to one of the lids.
Hand-Hammered Titanium Pan - 3-piece set
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"Well, you still haven’t answered my question..."
Gary L.Verified
Got what I ordered on time.
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Easiest cleanup of any pan I own."
Stephen S.Verified
Ordering them was easy and I got what I expected
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"It is a nice product. I look forward to usin..."
Greg N.Verified
Lacked information and answers. Disappointing.
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"Pans are mostly all the same size. Would have..."
Chris D.Verified
Smooth
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Great pan"
Brittnee S.Verified
Items arrived quickly and products as described.
Premium Chef’s Knife – 5.3 inch (13.5 cm) Precision Blade
Purchased item
Premium Chef’s Knife – 5.3 inch (13.5 cm) Precision Blade
"Great size, sharp and easy to hold."
Glenn R.Verified
Works as advertised
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"I started with the 12” pan and it performed a..."
Peter G.Verified
3 of 6 pans damaged. Seeking 50% credit or 100% return for full credit.
Japanese Style Chef Knifes – 3-Piece Set
Purchased item
Japanese Style Chef Knifes – 3-Piece Set
"Sharper blades"
Freddy C.Verified
Very good quality experience website
Pure Titanium Cutting Board - PFAS Free
Purchased item
Pure Titanium Cutting Board - PFAS Free
"Very good donts transfer chemical great"
Jennifer H.Verified
Came quick and package carefully. Love how it holds heat and cooks evenly.
Hand-Hammered Titanium Wok Pan with Flat Base
Purchased item
Hand-Hammered Titanium Wok Pan with Flat Base
"What a great set of Woks. A small set up but..."
Mark B.Verified
Same thing we purchased these pans as a gift for a family memeber tehy did not need the pans and knives and we have been working for a few weeks now trying to return the items.
Japanese Style Chef Knifes – 3-Piece Set
Purchased item
Japanese Style Chef Knifes – 3-Piece Set
"We made this purchase as a gift for a family..."
Allan D.Verified
Original deal is not a deal if you don’t honor it.
Shipping Protection
Purchased item
Shipping Protection
"Was not worth the money and the company keeps..."
Gary E.Verified
Took too long to get them
Hand-Hammered Titanium Pan - 3-piece set
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"Need a 14 inch. And a smaller size"
Omar R.Verified
It's good as a Teflon pan but healthier
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Love it."
Barry M.Verified
x
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Maybe it's that we haven't figured out how to..."
Ms M.Verified
Management are terrible and your support team hopeless
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"Not happy with any of it. Tried to return the..."
Chris M.Verified
Rubbish product.
Hand-Hammered Titanium Family Set: 4 Pans & Utensils
Purchased item
Hand-Hammered Titanium Family Set: 4 Pans & Utensils
"Poor quality. Handles don’t fit properly. Pan..."
Lilian A.Verified
Did not have any problem.
Titanium Wok Pan I Chemical-Free
Purchased item
Titanium Wok Pan I Chemical-Free
"I love that it!"
Katherine B.Verified
As expected for the price.
Hand-Hammered Titanium Crêpe Pan
Purchased item
Hand-Hammered Titanium Crêpe Pan
"Food doesn’t stick but it has discoloured fro..."
Sean C.Verified
Great
Kiritsuke Knife – Stainless Steel Blade, Ironwood Handle, 8.5 inch (21.5 cm)
Purchased item
Kiritsuke Knife – Stainless Steel Blade, Ironwood Handle, 8.5 inch (21.5 cm)
"Great"
Margaret Cuddihy C.Verified
The pan is useless for my purpose which is to fry two eggs each morning
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"The pan sticks like crazy . Can’t fry an egg..."
Rod B.Verified
Very impressed with Okura’s customer service. Each emailed question or issue was addressed within 24 hours. Before I made my purchase a representative answered my inquiry about where the product was made by telling me it was Japan. It’s actually made in Asia. Giving them the benefit of the doubt, they could have thought I was asking where the pan was originally designed. But that does warrant a 4 star.
Titanium Frying Pan I Chemical & PFAS-Free
Purchased item
Titanium Frying Pan I Chemical & PFAS-Free
"I’ve been pleasantly surprised. My journey di..."
Mari B.Verified
Seamless!
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"This is my new favorite pan!"
Jeanne E.Verified
I just left a long text. I haven't talked to anyone yet.
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"I used the 12" pan to cook a large pancake an..."
Jeanne L.Verified
Very easy. To buy the cookware.
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"They work great. It cooks evenly and easy t..."
Mrs Priti K.Verified
Love using it!!
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"Very easy to use!"
Bonnie B.Verified
great
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"I know quality when I see it. It is a great p..."
Azi B.Verified
great customer service
Hand-Hammered Titanium Pan
Purchased item
Hand-Hammered Titanium Pan
"I am very happy with this purchase. The quali..."
Sonia S.Verified
Didn’t get refund
Hand-Hammered Titanium Family Set: 4 Pans & Utensils
Purchased item
Hand-Hammered Titanium Family Set: 4 Pans & Utensils
"Not good"
Dennis Dewayne M.Verified
Not a fan due to sticking if food
Mastering Titanium Cookware eBook
Purchased item
Mastering Titanium Cookware eBook
"Have used the pan several times, at first won..."
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