Terry K.Verified
Returns
Purchased item
Hand-Hammered Titanium Pan
"Reasonable return policy"
Okura Cookware store reviewsSee product reviews
Susan J.Verified
My pan arrived very quickly and I was kept up to date with the shipping process.
Purchased item
Hand-Hammered Titanium Pan
"Great pan - very easy to clean and cooks real..."
Brace Y.Verified
Simple nonstick. So easy to clean
Purchased item
Pure Titanium Cutting Board - PFAS Free
"Great simple and thin"
Kenneth G.Verified
You don't back your product and make it impossible to return..so your stuck with it like it or not
Purchased item
Hand-Hammered Titanium Wok & Fry Pan (10 Inch) with Utensils
"Pans are fine..utensils are cheap junk..knife..."
Nakku C.Verified
Loosening screws on handle.
Purchased item
Hand-Hammered Titanium Pan
"Great pan. But the screws that hold the hand..."
Aleksandr V.Verified
Great 👍
Purchased item
Mastering Titanium Cookware eBook
"Very happy with my purchase!"
Suzanne S.Verified
Pans are amazing! Knives are beautiful and FREE! Cooking has become a bit more exciting again! Love the funny cartoons/comics. Thank you for a quality product made with integrity. Hard to find that nowdays. 👏👏👏
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"Finally had a chance to use your pan...amazin..."
Beteab F.Verified
Order took long . I Didn’t pay $500 for it to be delivered the way it did.
Purchased item
Mastering Titanium Cookware eBook
"Order took long to deliver . I was not aware..."
Ed P.Verified
I wouls like to return this pan and have made several attempst to contact your so called customer service with no response
Purchased item
Hand-Hammered Titanium Pan
"this pan is neither non stick nor is it easy..."
Frank G.Verified
Did not perform as promised.
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"Very disappointed, it is not 100% titanium. I..."
Pierre M.Verified
I order my pans over a month and still no products have been received 🙃
Purchased item
Mastering Titanium Cookware eBook
"I still have not received anything, no pans..."
Kenn A.Verified
My eggs stuck to the pan like glue 😠
Purchased item
Hand-Hammered Titanium Pan
"My eggs stuck to the pan like glue 😠"
Joseph F.Verified
Nothing to tell
Purchased item
Hand-Hammered Titanium Pan
"I already reached out to customer service abo..."
Graham B.Verified
Non stick claim by Okura but titanium cookware is extremely sticky.
Purchased item
Hand-Hammered Titanium Pan
"Okura titanium cookware claims the pans are n..."
Colette B.Verified
Different ads with lids
Purchased item
Mastering Titanium Cookware eBook
"I never got any instructions on seasoning the..."
Steve G.Verified
Shipped in solid packing. Arrived well protected, even the glass cover was well packed.
Purchased item
Hand-Hammered Titanium Pan
"Heats quickly with even heat. Uses less oil..."
Joellen D.Verified
Challenges with the shipping as far as knowing when it was coming.
Purchased item
Hand-Hammered Titanium Pan
"I was surprised the pan did not come with a l..."
Kevin C.Verified
When I was looking at this pan, I asked questions on social media and I was assured this was a different higher quality "titanium" pan than one from another company I'd bought previously. But ut wasn't, pretty much the same!
Purchased item
Hand-Hammered Titanium Wok Pan with Flat Base | Limited Edition
"Pan seems OK. But it's not titanium. Maybe it..."
Christine C.Verified
Your company is a scam.
Purchased item
Hand-Hammered Titanium Pan
"Customer service is refusing to send replacem..."
Jill B.Verified
Haven’t received anything. I don’t want them. Credit back my money.
Purchased item
Mastering Titanium Cookware eBook
"I never receive it. I want my money back and..."
Steven L.Verified
Everything sticks its completely useless.
Purchased item
Hand-Hammered Titanium Pan
"Don't call it non stick if everything sticks..."
Michael U.Verified
Easy ordering process and constant updates until receiving the order.
Purchased item
Hand-Hammered Titanium Pan
"Low heat with minimal oil cooking makes clean..."
Byron C.Verified
Simply does not do what it is advertise to do.
Purchased item
Pure Titanium Cutting Board - PFAS Free
"Have tried everything we can think of and eve..."
Silvia B.Verified
It was not what I was hoping for🥴
Purchased item
Hand-Hammered Titanium Pan
"Thicker bottom layer"
Assunta Z.Verified
When I placed my order I was told 5 days and I had to wait between 20 to 25 days. The utensils I got feel like aluminum not steel. They dont have the Acura symbol so I feel swindled. I later learnt after I placed the order teh this was nt a true Japanese product. I really value truth and integrity. With the product itself stainless steel is still the best.
Purchased item
Pure Titanium Cutting Board - PFAS Free
"It doesn't seem like it is titanium at all...."
Scott S.Verified
The purchasing was fine; the customer service was responsive but somewhat slow.
Purchased item
Hand-Hammered Titanium Wok Pan with Flat Base | Limited Edition
"Unfortunately the pan was not particularly no..."
Steve H.Verified
Not non stick at all
Purchased item
Hand-Hammered Titanium Pan
"Not non stick at all."
Doug P.Verified
Never received the product
Purchased item
Hand-Hammered Titanium Pan
"I never received my pan and I am proceeding t..."
Frank P.Verified
Far below expectations on performance when I was shopping titanium pans. Disappointing.
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"This is not a non stick titanium pan, like on..."
Norma L.Verified
AWFUL CUSTOMER SERVICE. I’f I could give you guys -10 I would. Have never been so disappointed by any company
Purchased item
Hand-Hammered Titanium Wok & Fry Pan (10 Inch) with Utensils
"Awful customer service. Would definitely not..."
Andrew B.Verified
Wonderful, so good I've ordered the larger pan to compliment the smaller one I have.
Purchased item
Solid Walnut Cutting Board - PFAS Free
"Absolutely brilliant I'm very impressed, perf..."
Steve C.Verified
Tracking was set up almost instantly and was easy to follow.
Purchased item
Hand-Hammered Titanium Pan - 3-piece set
"It’s a new experience.. once you’ve mastered..."
Rajan S.Verified
I think it try out with small pan but not really happy with product
Purchased item
Hand-Hammered Titanium Pan I Limited Edition
"I found everything stick to pan which never a..."
John T.Verified
Poor performance
Purchased item
Hand-Hammered Titanium Pan
"This is not a non stick pan
Even frying a si..."
Stephen N.Verified
When i asked about its tardy arrival, was brushed off .
Purchased item
Titanium Frying Pan I Chemical & PFAS-Free
"Took a week to get shipped, and another to ar..."
Heather G.Verified
Easy to purchase, impossible to return. An instagram scam.
Purchased item
Mastering Titanium Cookware eBook
"The lids are cheap and lightweight and everyt..."
Bernard C.Verified
Easy to use
Purchased item
Hand-Hammered Titanium Pan
"So easy to cook on"
Irene Ducusin I.Verified
I love the design. I just don’t like the fact that egg will stick without an oil just like advertised. But the cookware really heats very fast and doesn’t really need high flame.
Purchased item
Japanese Style Chef Knifes – 3-Piece Set
"The knives are lightweight and sharp."
Warwick S.Verified
Easy peasy order and pay online and delivery and time wise was very good
Purchased item
Hand-Hammered Titanium Pan
"Works well even heating over whole surface an..."
Wanda A.Verified
It was a no-brainer. It’s a beautiful set.
Purchased item
Mastering Titanium Cookware eBook
"It was a gift for my son. I cannot send any p..."
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