Canelo & Co Store review | Loox

Canelo & Co store reviewsSee product reviews

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Nick S.Verified
Took long to receive product and then came completely different than what was shown on the website. Much smaller picutes/ not aligned, etc.
Purchased item
Additional Pet Customization
"The pictures do not look like the ones in the..."
Olivia H.Verified
Easy site!
Heritage Ink Pet Mug
Purchased item
Heritage Ink Pet Mug
"So quick and easy and my husband loved the gi..."
Ben T.Verified
Amazing
Heritage Ink Pet Mug
Purchased item
Heritage Ink Pet Mug
"Amazing"
Sarah B.Verified
Quick, frictionless, and had clear communication throughout.
Purchased item
Additional Pet Customization
"Super cute! Was shared as a gift and they wer..."
Zachary P.Verified
I mentioned it to the company, and they essentially gave me a middle finger.
Signature Hearts Pet Mug
Purchased item
Signature Hearts Pet Mug
"The cat on the mug was not my cat. I uploaded..."
Andrew D.Verified
Easy
Women's Pajama Pants - Puppy Love Valentine's
Purchased item
Women's Pajama Pants - Puppy Love Valentine's
"Awesome! Didn’t take long and the pjs are sof..."
Nora S.Verified
Took a few weeks to receive the mug, but I understand it’s a personalized item and it’s likely that many, many people are placing orders. Amazing quality. I absolutely love it.
Purchased item
Additional Pet Customization
"Absolutely love how this turned out!!"
Mark R.Verified
Nope
Purchased item
Additional Pet Customization
"It was good"
Anne L.Verified
I will order again!
Purchased item
Additional Pet Customization
"Love love love my pajamas! So joyful and happ..."
Alisa L.Verified
No one responding to emails
Kids Pajama Pants - Heart Balloon Valentine's
Purchased item
Kids Pajama Pants - Heart Balloon Valentine's
"Wrong size shipped"
Elena P.Verified
Love everything you have!
Heritage Ink Pet Mug
Purchased item
Heritage Ink Pet Mug
"I bought two mugs, one blue and one green! Th..."
Brunna G.Verified
Excellent experience!
Purchased item
Additional Pet Customization
"I unfortunately did not take any photos but O..."
Jessica E.Verified
Great experience!
Toile de Jouy
Purchased item
Toile de Jouy
"absolutely LOVE our wrapping paper of our dog..."
Amanda L.Verified
Awful service
Kids Pajama Pants – Soft Stripe
Purchased item
Kids Pajama Pants – Soft Stripe
"Sent an adult size and refused to correct it...."
Grant K.Verified
Good
Purchased item
Additional Pet Customization
"Slow to get here, but it turned out great!"
Hope L.Verified
Thank you
Frosted Paws
Purchased item
Frosted Paws
"So adorable! Just wish we had more."
Becky M.Verified
I asked for a preview of my order and was sent someone else's preview. Then I didn't get a preview just the shipping confirmation. Had I received my preview, I would have ordered 3 different papers with one dog vs. one paper with three dogs. It was still cute but I was a little frustrated.
Toile de Jouy
Purchased item
Toile de Jouy
"This paper stole the show! It's really nice..."
Katherine I.Verified
After ordering it, it came very fast!
Toile de Jouy
Purchased item
Toile de Jouy
"It looks great very cute. Wrapping paper."
Whitney B.Verified
Good!
Toile de Jouy
Purchased item
Toile de Jouy
"Love it!!"
Isabelle K.Verified
Easy
Midnight Hanukkah Toile
Purchased item
Midnight Hanukkah Toile
"Perfect!"
Tracey H.Verified
Easy to order and arrived quickly
Women's Pajama Pants – Frosted Paws
Purchased item
Women's Pajama Pants – Frosted Paws
"Everyone loved the pajamas, they’re so soft a..."
Julia S.Verified
You really need to be more realistic about how long custom orders take
Toile de Jouy
Purchased item
Toile de Jouy
"The wrapping paper is very nice, however the..."
Alicia F.Verified
No responsive. Tried being kind to email privately. But they couldn’t bother to get back to me.
Toile de Jouy
Purchased item
Toile de Jouy
"Emailed this already to someone the day it wa..."
Philip W.Verified
n/a
Toile de Jouy
Purchased item
Toile de Jouy
"We love the picture of our dog on the wrappin..."
Lee I.Verified
Super fast shipping and lovely product
Women's Pajama Pants – Toile de Jouy
Purchased item
Women's Pajama Pants – Toile de Jouy
"Really love these!"
Callie Y.Verified
Great team to work with
NYC Collection
Purchased item
NYC Collection
"Perfect! The photo is identical and it’s so l..."
Bruno G.Verified
Love your products, thank you 🙏🏾
Toile de Jouy
Purchased item
Toile de Jouy
"An absolute perfect touch to our holiday gift..."
Danielle S.Verified
Arrived before Christmas!
Toile de Jouy
Purchased item
Toile de Jouy
"The wrapping paper was a hit! So cute!"
Maryam I.Verified
good customer service (Jorge)
Purchased item
Additional Pet Customization
"Even with expedited shipping- did not arrive..."
Van Thomas M.Verified
Thank you for being so accommodating and making a great product!
Toile de Jouy
Purchased item
Toile de Jouy
"Soooo impressed with the quality of the image..."
Emmanuel C.Verified
Just very poor customer service policy, not issuing a refund after making a big mistake.
NYC Collection
Purchased item
NYC Collection
"First received the wrong wrapping paper at ho..."
Alice H.Verified
Nothing to add - thank you!
Toile de Jouy
Purchased item
Toile de Jouy
"I purchased this thinking I might regret it,..."
Jennifer B.Verified
i emailed and dm'd and didn't hear back for a week. i was disappointed with the lack of communication and the delay in my papers arrival... as i said, i was unable to use for this xmas
Frosted Paws
Purchased item
Frosted Paws
"i loved the paper, it came out great, but sad..."
Lorraine P.Verified
Customer service responded in good time to my email question.
NYC Collection
Purchased item
NYC Collection
"100% Great!!! The picture is of my mom's dog..."
Devon F.Verified
Not what I was looking for
Purchased item
Additional Pet Customization
"Not what I sent. Just looked like the same do..."
Melisa R.Verified
Awesome team
Purchased item
Additional Pet Customization
"Gorgeous paper! It makes gifts extra special..."
Donna C.Verified
Give yourself enough time to order and receive!
Frosted Paws
Purchased item
Frosted Paws
"Absolutely 💯 recommend, It made every gift mo..."
John L.Verified
I wish there was tracking but not a big issue.
Purchased item
Additional Pet Customization
"I wasn’t sure how it would turn out at first..."
Sarah E.Verified
Need more accurate production & shipping estimates.
Toile de Jouy
Purchased item
Toile de Jouy
"Wrapping paper is lovely. Would be 5 stars if..."
Alfonso C.Verified
One of the two roles I ordered did not come with a picture of my dog, but some other random dog. By the time it arrived it was too late to send back in time for Christmas.
Frosted Paws
Purchased item
Frosted Paws
"It turned out great!"
Canelo & Co store reviewsVisit store