Canelo & Co Store review | Loox

Canelo & Co store reviewsSee product reviews

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Beatrix P.Verified
The pattern and rendering matches what is shown in the photos, but the paper quality is much too thick for wrapping paper - does not appear to be wrapping paper as much as a roll of paper from a large format printer. Challenging to wrap presents with. Disappointing quality to receive after a back and forth with customer service around shipping time. Website states delivery within 1-2 weeks, actual ETA from order to delivery was 4wks. Would not purchase again.
Toile de Jouy
Purchased item
Toile de Jouy
"The pattern and rendering matches what is sho..."
Arielle C.Verified
Great
Toile de Jouy
Purchased item
Toile de Jouy
"Super easy and cute!"
Sarah Z.Verified
This company completely failed and sent me wrapping paper I didn’t order. Ruined the custom Christmas gift completely.. such a huge disappointment. They did nothing to fix the situation and now I’m having to argue to get a refund after their mistake..
Frosted Paws
Purchased item
Frosted Paws
"This company completely failed and sent me wr..."
Morgan T.Verified
Overall, not what expected.
Purchased item
Additional Pet Customization
"Arrived on time - but quality not as expected..."
Elizabeth B.Verified
Easy to work with, fast service and excellent quality!
Jollybranch
Purchased item
Jollybranch
"My family, friends and I were all blown away..."
Jennifer S.Verified
No
Toile de Jouy
Purchased item
Toile de Jouy
"Was absolutely stunning. My family was floore..."
Lisa S.Verified
Customer service is a dream with this company!
Toile de Jouy
Purchased item
Toile de Jouy
"Jorge and his team delivered a Christmas Mira..."
Michelle S.Verified
Production took WEEKS longer than I thought it would
Toile de Jouy
Purchased item
Toile de Jouy
"I am embarrassed that I spent so much money o..."
Gabriela M.Verified
great customer service
Purchased item
Additional Pet Customization
"came out perfect!"
Christine D.Verified
Everyone who has seen the paper wants to order their own!
Purchased item
Additional Pet Customization
"This custom wrapping paper was such a special..."
Mairead L.Verified
Shipped just in time!
Toile de Jouy
Purchased item
Toile de Jouy
"So amazing, it made me cry! I loved it."
Allen C.Verified
Too slow and low quality shipping.
Purchased item
Additional Pet Customization
"Package is now 3 days late."
Schuyler S.Verified
We love our Rufus wrapping paper - it captures his essence perfectly, and looks beautiful under our tree!
Toile de Jouy
Purchased item
Toile de Jouy
"Such a perfect likeness of our boy Rufus! Tha..."
Christina H.Verified
Never received my order
Toile de Jouy
Purchased item
Toile de Jouy
"Never received my order"
Alexandra N.Verified
The website boasts shipping within 1-2 weeks, and I paid extra for expedited shipping. My order was placed on 12/2 and it wasn’t until I affirmatively reached out 2+ weeks later that I got any update on my order. Then when it finally arrived, it was 75% wrong. Very sad and disappointing.
Purchased item
Additional Pet Customization
"I ordered 4 rolls. We have three dogs, and I..."
Cynthia R.Verified
Very happy with my purchase
Toile de Jouy
Purchased item
Toile de Jouy
"Me and my family loved the wrapping paper. We..."
Tiffany A.Verified
The process was simple and quick, received the paper a week or two after I submitted the order and photos
Frosted Paws
Purchased item
Frosted Paws
"I didn’t know what to expect exactly when I s..."
Jennifer S.Verified
Very easy and straightforward
Toile de Jouy
Purchased item
Toile de Jouy
"Really hit the nail on the head with the phot..."
Ingrid W.Verified
Bleh
Toile de Jouy
Purchased item
Toile de Jouy
"Ordered blue but came in green and no preview..."
Travis H.Verified
All around great experience, shipping time was reasonable
Purchased item
Additional Pet Customization
"Great job incorporating my two Rhodesian Ridg..."
Melissa H.Verified
Awesome service! I asked for status and Jorge did a great job quickly replying and keeping me in the loop.
Purchased item
Additional Pet Customization
"Love it!"
Jesse S.Verified
Shipped reasonably fast given custom nature of product
Toile de Jouy
Purchased item
Toile de Jouy
"The print looks pixelated unfortunately. I’m..."
Brendan O.Verified
Horrible communication. Failed to respond to inquiries for days.
Toile de Jouy
Purchased item
Toile de Jouy
"Horrible experience. This company stopped com..."
Christine G.Verified
It was way way too expensive for the quality.
Purchased item
Additional Pet Customization
"It was really expensive for what it ended up..."
Michael W.Verified
Didn’t receive it
Purchased item
Additional Pet Customization
"Never received it."
Leon Z.Verified
Terrible customer service
Gift & Bones
Purchased item
Gift & Bones
"Bad customer service. Colors are all wrong fo..."
Rachel A.Verified
!!
Toile de Jouy
Purchased item
Toile de Jouy
"Love it!"
Emily H.Verified
I thought the product was expensive but worth it until it arrived damaged in an open box after a long shipping period.
Purchased item
Additional Pet Customization
"After waiting the maximum amount of ship time..."
Jennifer Y.Verified
Noted before
Toile de Jouy
Purchased item
Toile de Jouy
"The photo was not of the dog I sent in. It wa..."
Nancy C.Verified
Shipping took a minute but the customer service was prompt and very helpful!!
NYC Collection
Purchased item
NYC Collection
"It’s absolutely adorable and makes any Christ..."
Jessica W.Verified
The website took over a dozen attempts to get the order through. Gotta note that cloud flare yadda yadda yadda but Jorge answers support tickets amazingly quickly
Purchased item
Additional Pet Customization
"I was so excited for these! The price point i..."
Ross W.Verified
Never received my order
Purchased item
Additional Pet Customization
"Never received! Would like a refund!"
Carver Y.Verified
Waiting for order so shopping experience not great at this time.
Purchased item
Additional Pet Customization
"Have not received my wrapping paper yet. Hard..."
Claire A.Verified
Expensive and not custom.
Purchased item
Additional Pet Customization
"Cute but didn’t look like my dogs."
Corrinne A.Verified
I ordered my wrapping paper on 11/26/25 and it is now 12/18/25 and I still have not received my item.
Toile de Jouy
Purchased item
Toile de Jouy
"My package still has not shown up"
Lucinda L.Verified
fast and very easy
Toile de Jouy
Purchased item
Toile de Jouy
"OMG this is the best!! so absolutely adorable..."
Nicole W.Verified
Wish I got a preview before it was sent out, but that would be my only feedback. High quality wrapping paper and great job transposing the image!
Toile de Jouy
Purchased item
Toile de Jouy
"Cannot recommend this wrapping paper enough...."
Jason F.Verified
Great experience!
Purchased item
Additional Pet Customization
"The wrapping paper with both of our dogs turn..."
Madison H.Verified
No response to email
Toile de Jouy
Purchased item
Toile de Jouy
"Although very cute, there were elements of th..."
Amelia B.Verified
Amazing thank you!
Purchased item
Additional Pet Customization
"It’s perfect!!! Thank you so much!!"
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