Baum Guitars store reviewsSee product reviews

It took really long. Don't know if I had ordered my Leaper Tone if I'd known it would take 8 months.

Took a little long untill delivery (but it was worth the pain)

All great with a small suggestion to improve the experience further: would be great to add a simple ETA field in the order so I don’t have to navigate through infrequent status updates for all batches in my mail or on the website.

Ordered online and it shipped exactly when they said it would. Arrived safe and sound with zero issues.

A mixup was made when my order was shipped, and I received a Wingman Bass instead of a guitar, but as soon as I informed the team involved, a new guitar was sent to me immediately, and a mere two days later, the Wingman was in my possession and ready to play. In summary; a mistake was made, but very quickly rectified, and I am still very pleased.

No problems

to long (10 Month)

i was not expecting an 8 month delay but happy to have finally received it..

Website is easy to navigate and making the purchase was simple. Placed the order and within a few weeks it was at my doorstep.

Too slightly longer than expected, but representatives always responded when I requested updates.

Long waiting time and not do hood response to my emails.

Worth waiting for !

Première expérience avec une guitare de qualité pour le neoguitariste que je suis! Et je ne suis pas déçu!

Tried to return the included gigbag because of redundancy. This was not possible and a proposal to a trade with cables and a shirt (equal value proposal) was not possible. No big issue, but when looking for growth opportunities this could be one. Still worth 4 stars.

Thanks for the great instrument.

As I remember, the website was very easy to use. The after communication was good, got the order confirmation and so on.

Great communication and promotion

I was very happy to get regular updates, explaining the production process step by step. I rather wait for something to be re-done when faulty, instead of receiving b-stock. Thank you Baum!

Great service and wonderful instrument. Well crafted and excellent.

Highly recommended

Great service,and always fast to reply on any questions you ask! Top team!!

See previous comment

A bit slow in communicating but pretty darn good considering I’m in US and Baum is in Denmark.

Unfortunately, I waited for about 6 months for this guitar. But in the meantime, the communication was perfect.

Completely uncomplicsted

A little slow on delivery but all in all a pleasant experience

Top notch

Demark to California in three days via DHL. Bass was very well packed and secure in its hard case.

While it took a long time to arrive, the ease of ordering internationally and having my Nidhogg arrive ready to play was a true game changer

Fantastic instrument! I love it!

A bit of delay for the expedition, but I've always received fast replies to my emails. Great options for payment

1 star off for a number of missed delivery dates.

Easy shopping, easy payment. Just as I like it.

can’t say enough good things about both the Baum Wingman Pure Black guitar and the team behind it. From start to finish, Baum’s customer service was top-notch — responsive, friendly, and genuinely passionate about their instruments. Every question I had was answered quickly and thoughtfully, and they made the whole buying experience feel personal and effortless. When the guitar arrived, it was perfectly set up right out of the box. The attention to detail was clear — everything from the packagi

Rasmus was a great help.

All good

👍👍👍😉

The 45 days return policy is just what I needed to taste the instrument with no anxiety whatsoever. The UI is clean, the emails clear and the customer never feels stranded between chatbots and digital bureaucracy. And the prices are absolutely in line with the quality of the product. Keep up the good work, you're doing great!

Fast and good service from support

Nemt, trygt og ikke mindst med en god guitar i hænderne.