Baum Guitars store reviewsSee product reviews

Highly recommended

Great service,and always fast to reply on any questions you ask! Top team!!

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A bit slow in communicating but pretty darn good considering I’m in US and Baum is in Denmark.

Unfortunately, I waited for about 6 months for this guitar. But in the meantime, the communication was perfect.

Completely uncomplicsted

A little slow on delivery but all in all a pleasant experience

Top notch

Demark to California in three days via DHL. Bass was very well packed and secure in its hard case.

While it took a long time to arrive, the ease of ordering internationally and having my Nidhogg arrive ready to play was a true game changer

Fantastic instrument! I love it!

A bit of delay for the expedition, but I've always received fast replies to my emails. Great options for payment

1 star off for a number of missed delivery dates.

Easy shopping, easy payment. Just as I like it.

can’t say enough good things about both the Baum Wingman Pure Black guitar and the team behind it. From start to finish, Baum’s customer service was top-notch — responsive, friendly, and genuinely passionate about their instruments. Every question I had was answered quickly and thoughtfully, and they made the whole buying experience feel personal and effortless. When the guitar arrived, it was perfectly set up right out of the box. The attention to detail was clear — everything from the packagi

Rasmus was a great help.

All good

👍👍👍😉

The 45 days return policy is just what I needed to taste the instrument with no anxiety whatsoever. The UI is clean, the emails clear and the customer never feels stranded between chatbots and digital bureaucracy. And the prices are absolutely in line with the quality of the product. Keep up the good work, you're doing great!

Fast and good service from support

Nemt, trygt og ikke mindst med en god guitar i hænderne.

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Guitar arrived quicker than expected and the whole experience was easy and enjoyable.

Incredible experience with them

Everything went great there was just some misunderstanding from my side about the down payment. (You have to first pay up the whole price by monthly, before the product will be sent. I thought that usually you get the product when you start the payment, my bet I did not read the details) But besides that the team was very helpful and responsive.

Kept informed through the whole journey.

Regular updates through the order/shipping process. Got it very quickly.

Had to change my address during the order as there can be long wait times to receive instruments. I reached out initially to the customer support team and they assured me that my address had been updated and that the bass would be delivered to my new address. It was delivered to my old address and it created a lot of annoyance and confusion as the people living in my old address thought it was for a similar house number in the same estate which resulted in the bass being lost for a week.

Just perfect ! Perfect product, perfect communication, perfect bass... Everything ! 🙂

Sent wrong instrument and then it took a couple weeks to resolve the issue. Also I had to remind them to ship me an instrument two weeks after I paid it off.

The shopping was simple and fast.

Ordered on a Saturday and on the next Wednesday the bell rang (considering the order was to send to Madeira island). Excellent!

I wished I knew the guitars were not set up according to the buyer's specification instead of a generic setup across the board

Easy communication and fast shipping

Smooth as silk 👍🏻

Very open and accessible service. The service is honest and very supportive. Would recommend Baum guitars to everyone!

In my view it took too long between paying up and until delivery was made. Probably should have waited longer for QC to do a better job...

Order forgotten, I needed to request the support.

Great communication and prompt, friendly service.

Easy process, fast shipping, everything very smooth