Baum Guitars store reviewsSee product reviews

Waited far longer than I was being told ...

Long time waiting

My third Baum guitar. Great quality, plays really well, and fully lives up to my expectations. Excellent service and communication with Baum Support when I have questions. Highly recommended.

I purchased my bass guitar in March and recieved it in November. I think there was production issues but I was initially supposed to get it in June. I sent emails to support asking about the delays and they were very quick and courteous in their responses.

Delivery date was postponed several times without any communication. I had to ask myself several times and the information was still very general and not reliable. The great experience after I finally had her in my hands outweighs everything else.

Great website and quick delivery.

as said, poor communication.

The website and shopping experience in general was good. However, the use of constant special deals, discounts etc. makes it come off as pushy and a bit cheap. If everything is a deal then nothing is a deal. The constant use of "Limited offers" feels like you're trying to hard, if you know what I mean? Your guitars absolutely speak for themselves, so let them! <3 Also, it would have been nice with more updates about the status of the order.

A bit of delay, but the boxes the instrument arrived in were thick and protected everything nicely. Good experience!!!

It went well. I changed my order midway through the process and your team totally worked with me to get me exactly what I wanted.

Very long delay in delivery

💜

Long waiting time but worth it 10.000%

I ordered the guitar almost a year ago. Although I got several emails to explain why the delivery was delayed, I think it was a very long time.

I was happy for the delivery

Customer service was very responsive to my inquiries. Friendly staff to work with when providing assistance.

Always a pleasure

All Good!

The wait was too long .

Took significantly (about 2 months) longer to arrive than planned. That in itself can happen, but the updates were lacking and could have been more proactive. Other than that, Baum delivered a great product!

I was a little disappointed with the delays in delivery, but I am very happy with the product once delivered.

Process was easy, had no issues.

Spoiled by the poor quality pot control knobs, of which two arrived cracked. Guitar itself is a work of art, well set up and playable straight out of the box.

I was sure DHL is a courier service, but it is a travel agency. My guitar travel the whole EU around for a long time, so at the end I decide to check the guitar on their depot. But BAUM PACKED IT PROPERLY and instrument arrives OK.So just the delivery was not very good.

Great experience working with the Baum team.

great company

Good people from Baum are very responsive, giving you detailed reply. Kudos.

Fast shipping, pleasant customer service staff. Everything you would expect from a professional company.

It’s all a bit vague and it takes way too long. Also, the Shopify account thing needs to go. It’s so impersonal.

Long waiting time, but worth it! The split payment option is something more dealers and manufacturers should offer. Works like a charm without taking a huge chunk of money out of the bank account in the middle of the month. Information about the recurring payments and the status of the manufacturing process is great too, as they always update you on the current situation. I can highly recommend.

The wait time was the only issue

No hazzle

Love my new bass! I need a Baum guitar aswell one day. I wanted to try a Nidhogg, because I think it is amazingly beautifull. When I first tried one, it felt like it was a natural extension of my hands. Then, when I started to play it, it just sounds so good ♥️ I love it!

Great service!

Elegant and ver smooth

Délai de livraison un peu long mais cela méritait d’attendre

Great service. Got all my questions answered!

I must wait for a long time

Exceptional from start to finish. The whole experience with Baum Guitars was outstanding: smooth communication, genuine care, and impeccable attention to detail. The team was incredibly kind to my wife (who gifted me the guitar), and every interaction felt personal and professional. You can really feel their passion in everything they do.

Superb team - very supportive and helpful