Baum Guitars store reviewsSee product reviews

The experience was exiting. Looking at all the diferent models and colors until I was able to make a decision on the one that I wanted. I chose the Baum Revolt.

Excellent company.

Fast and reliable

Excellent service

Super friendly customer service!

The team helped get through some of the US. Ustoms challenges , so glad to get the guitar totally worth the wait

Other than a delay with my preorder (which I doubt they had much control over) I am very satisfied with Baum as a company. They were very communicative from before I ordered, asking them all kinds of detailed questions until after I received my order when I had a couple follow up questions as well. I wish them nothing but the best.

Great website. Great service.

Took way to long to get and there was little information on the process.

Good communication , sometimes late answers.

This order arrived on time as planned and very well packed. The guitars are really nice and play very well.

Good no problems with ordering shipment well done.

I saw the guitar in an advertisement and once I saw it and started reading about it. I just had to have one, ordered it. It came across the ocean to America received it shortly after I ordered it great experience, Baum emailed and welcomed me to the family and ask how everything went, great company hope to buy more from Baum high quality well made guitar. Thank you I love my new Baum Guitar.

Had issues with the delivery of my Wingman and the guitar was scratched when delivered too. Fantastic guitar and exceptional quality, but disappointed the pick guard was scatched. I’d waited so long for this, it would have been more trouble than it was worth to return it.

I preordered and payed the guitar in advance. Although it took quite some time until the guitar finally arrived at my place the wait was worth every single minute. The quality of the instrument, especially the setup are remarkable.

Excellent service.

It was a Little complicated to follow the shipment-prozess, but overall really nice. Had a question once Which was answered quickly.

Purchase and transaction couldn't have been any easier. Lots of choices for style, color and selection, almost too many. Shipping was quick, arrived almost instantly and well packed. Everything was perfect.

I only give for stars because I had to wait almost 4 months to get my order delivered, thsi was beacause of several.delays, as I was informed, and the informarions reveived from the customer service was only general informations,didnt received any information about my order specifically. I sugges that they should improve this part of the experience, wich was not so good, but finally.when I get my order, and I opened the case and tried out the guitar, I knew that this is all a good quality stuff!

Attentive to detail, high quality guitars and lovely customer service.

Everything was perfect

I don't have enough experience to make a long term judgment since I'm still waiting for my guitar. But as far as the gig bag excellent.

It was super easy and the quality of the guitar, the soft case and the cable are just top level

Easy to order, fast delivery.

As easy as any everyday online purchase but with great communication.

Email updates sent and if you require assistance by email, Baum reply every time

Easy purchase and very good communication.

Great experience!

The guitar arrived after a little wait. But it was worth it because the setup was flawless!

That

The whole process, from getting information on the Baum Guitars website to choosing the guitar, placing the order, tracking the delivery, having it at home, unboxing it and hitting the first chords, was a breeze. It took little more than a week from ordering to delivery, and everything was smooth and pretty straightforward. Ordering with Baum Guitars was a great experience.

It takes a while to get a response back and no available contact phone number.

Shipment was late and I had to make inquiries regarding this twice but I must say that the excellent guitar I received was well worth the wait.

Easy and quick. Delivery was quick too. A fantastic bass.

3.5 months of waiting ... , is a long time.

Everything as expected.

Customer service from actual human people, and nice Danish people at that! It took a while from ordering, but that was hardly anyones fault with how global shipping is these days. And worth the wait, and a blog updating the process of the guitars was cool as well

Nice support and everything like it should.

Generally great, some mis communication issues shall we say but all good and got there in the end..... The bass more than makes up for any minor annoyances shall we say

Very transparent, especially with updated production status and the dialogue with several BAUM employees