The business is square, straight up. I have ordered many times and never been disappointed, never been treated like anything less than a very valued customer. No nonsense, it just fills a need I have, and it does it consistently, for years now. I’m very happy with it as a service, which is what it is. To me they are as much selling a service as selling physical records, which are also wonderful, don’t get me wrong. I’ve had some exquisite experiences that I would not have had otherwise