Excellent customer service!! The hammock is super comfortable, especially for side sleeping. I have slept in it for two nights thus far and fell asleep on my stomach which was a game changer. However, I am a shorter, heavier person and so the mat does fold a bit in the middle when laying. I highly recommend the mat pump - I really struggled to get the mat inflated with the pump bag, if at all. The zipper on the XL is not a two-way zipper!! This would be a big improvement. Additionally, as others...