My experience with old southern brass far exceeds my expectations. not only is the product awesome, but their customer support was very professional. i placed an order for six (6) customized pens and received five (5). i reached out, and izza rectified the situation. i am truely happy with the product, but the level of professionalism their customer service had made a huge impact on me, and i would recommend them to anyone, and buy from them again. if you have issues or problems, talk with izza!...