I ordered the bolt action pen, engraved for my husband for our 21st anniversary. After weeks with no word, I contacted the company and was told that they did not currently have an engraver. After additional weeks with no word, I reached out and was told that the pen I ordered was not available, so I settled for a different style. Nearly 2 months after ordering, I reached out to say that I expected to hear from the company about my order, or to receive a full refund. A week later I filed a disp