I received a defective unit from Helium Deploy and it took several weeks of trying to get it to work and contacting FreedomFI help. Eventually they said I just received a bad unit and I need to RMA. I contacted Helium Deploy and they said they don't do RMAs. So I guess I'm eating the cost of a $1500 unit, the $1000 install, and the month of rewards. Be careful when ordering from here. You get what you get. Broken or not.