When requesting my 3rd box, I was told there was no record of that & to reorder myself again, it was as like I was making up a request for an expensive product. I complained & a call was made to me but I couldn’t take it. Again & again I was not believed until I showed my bank statement, which I had to go home & get, it was only then I was told my order was being processed. It was frustrating & nobody apologised, & there was a delay in getting my paid order as a result.