Hello, I received this last Saturday. Was so excited. Put it on, then went out. I got home and the pendent was not on the chain. The chain was still attached to my wrist but not the pendent. I had a personalized picture of both my dogs. Bella and Roxy. I didn't even get to wear it for more then a day. I am still so upset. I did go back and follow my footsteps, but could not find it. So, so upset.