Ruby Group Reviews

Peter W.

Short window from time of order to delivery. Extremely polite helpful driver made the delivery to my home. Goods exceeded my expectation and most are now in situe and look really good.. Overall very pleased with my purchase. Thanks

Rebated Fence Capping Rails

Andrew G.

Arrived promptly as advised and in good condition. The profile of the log lap doesn't exactly match my existing, as I'm replacing only where needed. It is very close and will need slight adjustments to fit the application. Once completed weather permitting I will send a photo of the result.

Loglap Cladding Boards 0.6m - 3.6m Lengths

Stephen W.

Purchased the loglap cladding to do a reasonable size project which I'm half way through. Very happy with the product looks great good quality timber. Easy to install. Would definitley use again.

Loglap Cladding Boards 0.6m - 3.6m Lengths

Tim P.

PLACED A LARGE ORDER WHICH WAS DELIVERED ON TIME JUST A SMALL PROBLEM WITH A POST WHICH WAS NOT RUBYS FAULT PHONED THEM A VERY NICE HELPFUL LADY SORTED IT FOR ME DELIVERED TWO DAYS LATER WOULD RECOMMEND THIS COMPANY WILL BE GOING BACK FOR MY NEXT PROJECT THANKS

4" x 4" Planed Posts

Janice J.

You’re totally awesome. Quick delivery, brilliant straight wood. Easy website for women with no experience in wood. It doesn’t matter how many times someone say 4-2 do I understand what size it is. I do wish you did more building materials, ie brackets, plywood,. But you’re my awesome Ruby. Thank you. Till we meet again.

4" x 2" Pressure Treated Timber Fence Rails

Stephen D.

Great quality product - timber as straight, nice and sturdy and without warp or too many knots. One of the pieces arrived damaged, Ruby got me a replacement part - without fuss or bother - within 2 days. They are my new go-to timber merchant.

Treated Redwood Shiplap Cladding Boards

Ian C.

Decking arrived as scheduled, and was a joy to put together. A great project shared with my 15 year old twin sons. Would definitely use this company again for any further purchases.

Decking Kits - Various Sizes

Simon D.

This was the first time I had used Ruby Wood Supplies and after a fast delivery I needed to change my order due to unforeseen circumstances, they couldn't have been more pleasant and helpful! Without doubt the best customer service I have ever experienced from any company, I will defiantly be using them again and have already recommended to many of my associates.

Treated Redwood Shiplap Cladding Boards

Heather R.

The planter is super thank you. Great well made product and great service Added it to the other 3 I have from you for growing my vegetables. They look lovely painted too.

Large Decking Planter

Lynn D.

Great planter - just what I wanted and as described in the details. I am really please with it. Great service and quick delivery especially considering it was during ‘lockdown’. Many thanks.

4 Tier Planter

John W.

I ordered timber at a difficult time (Covid) price competetive. Opted for free delivery as not going anywhere. Once order placed but did not hear for a few days. Contacted them by e mail box on their web page. Nikki came back promptly with the order details. The courier came the next day, polite, helpful. Goods well packed. Very pleased.

Treated Tongue & Groove Cladding Boards

Umesh M.

Ruby were great, even though I have not received my full order and some of the fence capping we’re warped they we’re happy to either replace or refund The fence capping has really changed the way my fence looks, it Actually looks finished Now. So definitely will be using these guys again

Rebated Fence Capping Rails

Thomas D.

Bought 40 items of cladding and only three were cracked. The packaging was excellent and the quality of rest was perfect. This made the job much easier than anticipated. The delivery was quick and the driver very helpful and cheerful.

Redwood Lightweight Shiplap Cladding Boards

Shamoon D.

Great comms and really keen to sort out any issues. Even amidst the mayhem of the Covid pandemic, staff (Nikki) at Ruby we’re keen and willing to help track my order. I’d highly recommend Ruby Group.

Treated Redwood Shiplap Cladding Boards

Lorna F.

In lockdown we couldn't get out and about to get wood that we needed to form edging for a new garden path. Thankfully we sourced it online from the Ruby group and when it arrived it was perfect for the project and job was carried out quickly and with ease. Delighted with service received from the Ruby group. Would recommend as a supplier and would use again without hesitation. Thankyou.

4" x 1" Pressure Treated Timber Boards

Keith H.

ordered 10 lengths of loglap,received 10 lengths of top quality timber,no damage or warping,made my job so much easier using excellent cladding ,marvelous service,quickly delivered,well packaged and very competitively priced,really pleased

Loglap Cladding Boards 0.6m - 3.6m Lengths

Laurence P.

We loved the rails only thing we did not like was the delivery. It went to the wrong house even though the owners told the driver in was not there's But would not except what they were saying and just dumped the rails on them. If it had not been for the owner phoning me we would not have got them. But we will be ordering more in the near future MANY THANKS LAURENCE.PROUSE

Rebated Fence Capping Rails

Kevin M.

Ordered 50 x 3.6m TGV boards one afternoon and to my amazement they were delivered the next! The product is of great quality and Ruby provided amazing service. Highly recommended.

Treated Tongue & Groove Cladding Boards

Russell E.

Bought these for my son's treehouse /den Great product - no splits or splinters and very little wastage Delivery all good with courtesy call en route Would recommend Ruby to others

Redwood Lightweight Shiplap Cladding Boards

Andy F.

Great quality tongue and groove and 3x2 lengths. Nicely packaged - as others have said a couple of edges damaged but accommodated easily. Tuffnells who made the delivery however are another story; of the 13 packages - they delivered almost one at a time across a 8 day period via a multitude of contractors.

Treated Tongue & Groove Cladding Boards

James S.

Hi, Sod's Law prevailed just after I ordered this cladding and I was sent on an enforced 'holiday' in A&E. I was worried that the delivery would be difficult as I wasn't there to co-ordinate I needn't have worried. The delivery was made without fuss and the timber looks very good but I'm presently unable to send a photo constructed with it as I am prevented from doing so! I was intending to order some 3.6 m 100 x 50 but thought I would wait until gauging the success or otherwise of my cladding d...

Redwood Lightweight Shiplap Cladding Boards

Susan S.

Very good quality product delivered without problem & within reasonable timescale despite the current restrictions. A really smart replacement for the dividing fence between front gardens. With minimum maintenance (decent quality fence paint every 3 years or so) looks certain to be remain looking good for many years to come.

Redwood Round Top Picket Pales

Cath T.

I ordered some fencing from another company and 5 weeks later it still hadn't arrived, I contacted the company and they said I was impatient so I told them to refund me. I then ordered from RUBY and my order was delivered within 2 days, I was well impressed and wouldn't hesitate to order from them again.

Redwood Pointed Top Picket Pales

Denzil L.

I shopped around to find the right wood cladding - a lot of prices were very high. The cladding I bought was not only very high quality but easily the best price. Highly recommended.

Treated Redwood Shiplap Cladding Boards

Susie G.

I was very pleased when I found my hazel hurdle fencing panels online during lockdown. They were delivered very quickly and the staff were most helpful. I would recommend Ruby without hesitation.

3" x 3" Square Treated Fence Posts

Karl S.

Good quality gates. Would recommend. Delivery was a bit delayed but that's to be expected in the current times. The sales team were always responsive to email. No issues and will use Ruby again.

Diamond Brace Wooden Field Gates

Steve E.

They are 20 Machine Round Profile Fencing Posts not something to love really but they are of very good quality and, given the unusual time we live in at the moment, arrived sooner than I expected. I will probably buy some more in the future.

Machine Round Profile Fencing Posts - 60mm

undefined review of 6" x 1" Pressure Treated Sawn Timber Boards image 1 out of 1

Lindsay F.

Very good , just what I wanted to make a deck in the far end of the garden. I did not want the standard grooved ( smooth ) decking , but something rougher ( sawn ) I have just finished the job , with hardly any waste, and have painted it with light grey anti slip paint ! Will post an image or two when finished.

6" x 1" Pressure Treated Sawn Timber Boards

Jacqueline T.

During and after issues with delivery, the customer service team at Ruby were great! Very helpful at resolving the problem .. couldn’t fault them. I haven’t been able to get the joiner here yet but the product itself looks top notch.. thank you

Treated Redwood Shiplap Cladding Boards

Clare R.

We had spent considerable time clearing brambles from the bottom of the garden and the fir hedge just didnt want to recover leaving bare trunks and lots of ivy. Rather than use boring fence panels, we decided to purchase some hazel hurdles. These allowed the top of the fir hedge, which is healthy, to still show but cover up the parts that hadn't recovered. What a transformation. These look so amazing and has made such a difference. The garden is now a relaxing place to be rather than a bit of ...

Hazel Hurdles - Garden Screening

Don C.

These items were bought as part of, for me at least, a large fencing project. All of them appear to be of good quality timber accurately cut and properly preserved.

Featheredge Fencing Boards - Various Sizes

Don C.

These items were bought as part of, for me at least, a large fencing project. All of them appear to be of good quality timber accurately cut and properly preserved.

Rebated Fence Capping Rails

David B.

Mixed first experience as timber did not arrive when it should. However support from your customer services team- Nikki in particular, made it all happen so overall pleased to rate experience as five gold stars. Can't speak highly enough of this customer service.. Timber is excellent quality and will certainly buy from you again.

Treated Redwood Shiplap Cladding Boards

Aidan R.

Really happy with the whole package, delivery was quick given the circumstances (coronavirus). I wasn’t expecting it to come fully built which was a plus. Very sturdy and exactly what I was after.

Large Decking Planter

Peter A.

Speedy delivery but a couple of bits were damaged on bottom edges. Could’ve done with some wrapping on the ends as very heavy parcel so postie probably struggled with it.

Redwood Round Top Picket Pales

Ian J.

From the time of order placement, to delivery to the front door, was less than 24 hours. If only all deliveries were so efficient. The delivery guy was was both polite and helpful. All in all, a good experience. Ian Chandler’s Ford

Treated Redwood Shiplap Cladding Boards

Fiona F.

I have had several of these gates and fencing panels from Ruby during this lockdown period. They are very well made, look good and at a reasonable price, Despite the difficulites of lockdown, delivery has been very good.

6ft x 3ft Picket Gate Round Top

Don C.

These items were bought as part of, for me at least, a large fencing project. All of them appear to be of good quality timber accurately cut and properly preserved.

Arris Fence Rails 75mm

Lisa B.

Had the best experience with this company. I ordered some shorts for my dad for his birthday. I emailed to see if they’re on their way. But with this virus they were still waiting for their own delivery. But was happy to give me a refund or send it to my dad‘s house instead of ours. So I asked for it to be sent to my dads. But then they were delivered the next day before I was travelling three hours to give them to him. I was so happy with the service. Many thanks

Dickies Everyday Cargo Combat Work Shorts

Scott T.

Although the delivery was a bit sketchy. I got a refund for the last five missing boards plus they where sent out free off charge. Happy with the product and the customer service was to be commended. Well done,.

Loglap Cladding Boards 0.6m - 3.6m Lengths

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