Initially I was impressed as I received quick responses when I sent an email. Then when our chicks finally arrived 3 weeks later, one of them did not make it. The other 3 appear healthy and happy. I am disappointed i received all of the same color and when I emailed the company about the chick that did not make it, I never received a response back. It has been a week since the email was sent. I do love the 3 chicks that made it and they are beautiful silkies.