Super fast shipping, received it in 9 days from order date, love the power and speed after adjusting the control panel to the optimal settings. Suspension is very good, quality in manufacturing is very good, don’t know anything about customer service or warranty fulfillment, however from the social media it looks like WIRED stands behind the product and tech support for questions regarding the Wired freedom. Don’t waste your $$$ on the copy cat Ecell it looks to be a little less quality in desig...