We love the piece. Frankly, we are surprised that you have our email address and asked for feedback. When we went to put our art on the wall, we read the instructions. We noted that you use 30 lb wall tape for hanging. No tape was enclosed. I called two times. Both times we were told the same thing.... "We have no record of the purchase? Seriously, it had just been delivered and we waited about 2 weeks for so for delivery (which was fine). Customer service kept telling me that they do no...