I had issues, ordering during the beginning of the Covid-19 pandemic. I expected lateness. I ordered two pairs of boots (They offered a BOGO deal.) One arrived. I waited 2 or 3 weeks and notified customer service when the second pair didn't show up.
I was told it probably got lost, and they'd re-submit it. Then I got the second pair, about a month after the first. I notified them, but too late, because I got the replacement pair a while later. I gave them to a friend, and she loves them, too.
It...