This is my second elspet, and thankful that I had the first one to determine why the new box was continually cleaning and causing us grief. The very back piece that separates the scoop from the litter storage container had come off or was possibly not properly connected, so upon scooping, fell into the litter area and the scoop was picking it up as a problem. After finding the back piece in the litter, I was able to look at the first box, see how it attached, and reattach it to the new box in ...