Debra A.
This is a beautiful rug of great quality. Unfortunately, it didn't look as anticipated with the tile in my master bathroom, therefore I returned it. The return process is extremely slow with this company. They try to talk you into keeping the rug by offering a discount. I returned it and finally received my return labels 8 days after the request. It took another 17 days to process my refund. That being said, customer service did always respond in a positive manner.








