I purchased an ex model machine whixh, when i first used it, had an issue with the bobbin housing. However after contacting singer, they arranged a collection and i had it returned back to me in good working order within 3 days! So that was a great service. I love the machine, its not massive so fits nicely on my dining room table, its easy to use and i’ve definitely got the sewing bug! Would definitely recommend, for me its my first sewing machine.