SmartWings ReviewsSee store reviews

Superb product; OVER THE TOP customer service from a USA based company! Inquiry questions were handled each time I called by a knowledgeable customer rep! On a few occasions, a message said they were busy with other customers, I did not leave a message; within 3 hours, I got a call back! The three ladies I spoke with (Kristi, Rachael, and Michelle) are the epitome of customer service in many ways! Each lady KNEW the product line! I did not get handed off to a technician. The roller shades ...

These shades get MORE than 5 stars!!! They are wonderful! Living in a townhouse with a ground floor bedroom was a big privacy problem, especially that we like the morning light. Now, with three parallel shades coming down from the top, we have BOTH lots of light AND lots of privacy. Either "top-down" or "bottom-up" or Both, it's a perfect combination. So easy to install, too. We used double sided adhesive tape to run the charging wires along the moldings, and it doesn't show. We LOVE th...

They look and work great. These windows are 10 ft. tall, so I wasn't sure whether the solar panel would provide enough power to maintain the battery charge with multiple uses per day. But so far the panel is able to charge the battery by about 6% per day, which is much more than any normal use can consume. I will say that the optional light blockers on the side aren't working perfectly, mainly because I installed them too far back from the shade. But Smartwings provided excess magnetic tape, s...

I was hesitant at first. I had a local blind company come out and give me a price for one motorized blind for my garage. I was shocked by his quote. Almost 1,000.00 for ONE motorized blind. I said there must be a more affordable way. That is when I found Smartwings. The cost for one motorized blind from Smartwings was 60% less than my original quote. I placed the order and thought I would see problems but to my surprise everything went super smooth. The blind was shipped in a very timely manner ...

Fantastic automated roman shades. I bought the Smartthings Zwave version. Super easy to install with clear instructions. I had some initial challenges with the Z wave pairing because I did not understand how their driver integration works. But I received extremely prompt customer service to explain - they are likely going to update their FAQs to reflect our interactions for future customers. But once that was cleared up, it was super easy to use either the included remotes or Smartthings routin...

I am absolutely in love with my SmartWings shades! From start to finish, the entire experience has been amazing and seamless. Ordering was incredibly easy. you simply provide your exact measurements, and everything is customized to fit perfectly. Shipping was fast, which I truly appreciated, especially when you’re excited to complete a space. And the installation? An absolute breeze. The instructions are clear and easy to follow, so you don’t need to be an expert to get them up and running in n...

Unfortunately the 2 blinds in the middle are about an inch or so short - they do not come down all the way like side ones do, and as we expected them to. So, there is a gap at the bottom letting light through. We remeasured and what we measured is correct for the window. In general, the blinds go up and down well and are a good color, they are just short. UPDATE: Smart Wings replied to our original review with instructions on how to adjust the "lower limit". It worked and the blinds now go al...

These shades are awesome. I ordered a Smartwings shade with the Zigbee motor. It was easy to operate with the included remote and after some initial setup difficulty, even easier with voice control via my Alexa Show 8 (my Alexa command word is "Ziggy" which is heard in the video). Here are 5 features that make it truly awesome: 1) Shades can be operated with voice commands like most other things in my home. 2) Setting a schedule for closing at dusk and raising at dawn is even more convenient ...

The blinds were easy to install and fit perfectly. The windows are very high off the ground (the video is taken from a 2nd floor balcony) with no power nearby, so the solar panels were the perfect solution. The blinds paired quickly and easily with Apple HomeKit. The only hitch during installation was that one of the three had the "up" and "down" limits set the same and it took me a while to find and fix that. The instructions for programming the remote are quite unclear. I wanted to use numbe...

Hear commentary in video. I purchased three blinds from Smart Wings. The order arrived within one week. Packaging was very good. Fabric selections were 60% blackout Twilight Obsidian on the rear roller, and 70% blackout Safari Midnight on the front roller. I love the quality of the fabric used. The remote came paired to the blinds at the factory. The simple process of " waking up the motor" allowed the remote control to connect. The zero setting on the remote controls all blinds. Channels one ...

Product is high quality, instructions are not. They don't appear to be written by someone whose first language is English. The videos online are slightly better, but move way too fast and with too little detail. This is a high quality product and I've had no issues. The valance could use ironing. Not my first purchase from Smart Wings and will not be my last, but installation of these was more difficult than the blinds. Love how they look and operate! Unit is quiet and cables are well hidden. Op...

I bought one motorized roller shade to test whether I liked it enough to buy more. I installed the roller shade easily. But I had to ask support how to open the battery compartment, since it did not slide open for me nor did it pull apart. In the Quick Start Guide and in the Remote Programming Guide on page 1, it would be helpful to include a drawing showing the remote cover sliding down in the direction of the arrow. Also, it should be made clearer the difference in the width of the valance an...