My first time on the machine was a bit touch and go, it was even uncomfortable. However, I was determined to try again, to position myself just a tiny bit differently, breathe into it, relax, and I had a different experience that 2nd time. I look forward to using this now!! I have lived with painful neck episodes for many years…this machine is helping me so much! Turn the heat up to high so that it warms up those neck muscles well, take a deep breath, and just relax!!