My common experience is that my credit card is charged when my items are shipped. You charged my card and did not communicate by phone, text, or email to tell me when my purchase would arrive. After two weeks I called and was told the seat cushion had to be ordered from your supplier. She told me I should get it in another week, which I did. If you don't have something to ship, don't charge the customer. Whatever the case may be, tell the customer when you plan to ship and why any delays should ...