I have had the issue with opening the seat 3 times. They have replaced the scooter & still had the issue again. I live in my RV & was not told that the scooter should not be kept outdoors, otherwise Icwould not have bought it. I keep it fully covered when not use.. I put oil in the areas I was shown. This last time, they told me this situation would no longer be covered on my extended warranty, which I paid. Joshua,,who took care of me , told me not to call him again. I am so sorry I bought this...