The socks were done beautifully, on-time for holiday gift giving, tracked at all steps in the process. Unfortunately, one of the products I purchased at the time, was not in stock so should not have been an option when I placed my order. It has been delayed in both production and delivery. I anticipate it will come and that it will be equally high quality and that if this is not the case, I would not just get store credit or refund for that, but some type of incentive to try the service again, ...