The olive oil I ordered was delivered broken with oil seeping through the box. I sent pictures of the unopened oily box and the broken glass bottle, and a few days later, was asked to resend the photos a second time. After the 2nd sending of the pictures, I was emailed a gift card to cover the cost of the broken olive oil bottle. I emailed customer service and requested that they send me another bottle of olive oil instead of the gift card, because if I bought the olive oil myself through their ...