Not sure why the other reviewer give this 1 star... Maybe didn't know how to use it? They should definitely provide instructions. You need to soak the sponge first, as it arrives dry and hard. Once you do, it's super soft and gentle -- I've replaced my shower puff with this because the puff was made of plastic, and this is compostable/ biodegradable, so it's better for the environment. I put my soap on it to lather up and use it like the shower puff. I'll probably also buy the round one for my f...