Please make a better attempt at customer service. I spent $200+ on the at home grow kits (which I’ve done before btw). They didn’t work. I inquired about a replacement or refund, particularly because they were gifts for friends. After 5-6 emails and a line of questioning that seemed very judgmental and at times condescending I’m done. You can keep my money. I’ll compost the failed substrate and move on to another purveyor like Midwest, Northspore, or another I haven’t tried yet.