Linda D.Verified
Your customer service is awful— they will not send me a return label!!!!! Disgusting!
Purchased item
HiZoo - Clinical Grade Decompression Massager
"It IS not what was represented: to relax the..."
HiZoo store reviewsSee product reviews
Maryam A.Verified
Took longer than expected. There wasn’t much communication at first. But when I noticed the delay and reached out to the Hizoo team was responsive. But you might want to reconsider the local delivery company. The team wasn’t great.
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"It really helps with relieving the neck pains..."
خلود ب.Verified
Nice and easy
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"Beautiful product, the kind of massage you re..."
Graham B.Verified
Good but fully charged wont last more than three time with out the heat mode.
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"It would be good if the machine lasted more t..."
Cyndie S.Verified
Trying to get a refund should not be this hard!!
Purchased item
HiZoo - Clinical Grade Decompression Massager
"The massager did not work for me. Even on the..."
Jenni H.Verified
Not impressed with design
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Make a real plug in cord… not a stupid phone..."
Vaishalee P.Verified
Please see my product review. The website 30 day guarantee "Try it risk free/full refund if you’re not satisfied" is false. The fine print return policy is not customer oriented and is in complete contradiction with the website itself. I do not appreciate the customer service I received as I was told I had to pay for the return shipping - I have NEVER had to pay for any products I have returned. This is not a modernized policy - it will drive customers away.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"I would NOT recommend this product if you are..."
Pamela C.Verified
This product is not all what they say it is. I'm kinda disappointed.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"This massager has the base of skull sore to t..."
Erika D.Verified
Fine, purchased. It arrived. The tracking from china made me worried I got another knock off
Purchased item
HiZoo - Clinical Grade Decompression Massager
"I ordered this once before and it turned out..."
Judy S.Verified
It was wonderful
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Thank you for the Hizoo it is making a differ..."
Gaye T.Verified
No answers back no info on how to return as you promised
Purchased item
HiZoo - Clinical Grade Decompression Massager
"I would like to return this but no clue how..."
Nancy C.Verified
arrived as promised
Purchased item
HiZoo - Clinical Grade Decompression Massager
"The only thing is it doesn't stay charged mor..."
Joanna E.Verified
Beware with this product it cost damage to my neck. Now I have to see a specialist. Had to go to the emergency
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"Beware with this product it cost damage to my..."
Teri C.Verified
Customer service was on point.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"15 minutes every morning while coffee brews…..."
Jeanelle R.Verified
No experience review to give since I have not had any interaction with your company besides online shopping.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"I have had it for a week. Wish there was a wa..."
Kelly A.Verified
You promptly and fairly shipped a replacement when my first product malfunctioned. I’ve told everyone about the product and great service!
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"This is now part of my bedtime routine. It re..."
Brittany B.Verified
Took 8 weeks to get it
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"I’d actually love a refund. I used it once an..."
Daniel W.Verified
No issues purchasing the product.
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"I had high expectations based on the videos a..."
Emiliano R.Verified
The product did not deliver.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"The base was not stable and therefore the mas..."
Soraya M.Verified
Waiting
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"I’m waiting for my refund"
Sandra M.Verified
Not much to say
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Electrical charge life goes off too soon when..."
Sara. W.Verified
Im trying to get info on how to complete my return. Could someone please email me the correct info so I can get your product in the mail?
Thank you!
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Hello…
The device doesn’t fit my neck and th..."
Lyssa E.Verified
I still haven’t received my refund
Purchased item
HiZoo - Clinical Grade Decompression Massager
"This didn’t work for me and I sent it back. a..."
Rebecca L.Verified
very helpful and efficient customer support
Purchased item
HiZoo - Clinical Grade Decompression Massager
"I really love my new HiZoo massager, I get al..."
Ashley D.Verified
Quick and very informed shipping. Emails updating every step of the process.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Amazing device. Tension immediately drained a..."
Satpal P.Verified
Great service
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"Love it. Use it everyday!!"
Telva H.Verified
This doesn’t work for me personally, product is well made. But when I tried to return it, I was dismissed and told to keep trying
Purchased item
HiZoo - Clinical Grade Decompression Massager
"This does not work for my anatomy I have too..."
Aitor Z.Verified
OK
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"OK"
Erin P.Verified
Great
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Great!"
Robert M.Verified
Ok
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Takes to long to charge and runs out of juice..."
Caryn D.Verified
Doesn’t stay charged, dies after 15 seconds of use
Purchased item
HiZoo - Clinical Grade Decompression Massager
"It doesn’t stay charged works for 15 seconds..."
Kristen L.Verified
Product doesnt work
Purchased item
HiZoo - Clinical Grade Decompression Massager
"It doesnt work so now i need to figure out a..."
Danielle J E.Verified
Shopping was easy. Product arrived in a reasonable time. But faulty. Customer service is horrible.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"The product is not functional for smaller per..."
Safia E.Verified
Slow to respond about return process and had to prove that the battery only lasted one use cycle.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Battery life only lasted long enough to charg..."
Lauren B.Verified
Easy shopping, checkout, and tracking experience
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Great massager! Strong and well built and des..."
Mollie M.Verified
The battery only stays charged for a couple of minutes. I charge it for hours and it won’t stay on more than a few minutes. I wish the battery would hold a charge so I could use it for at least 10 minutes before it dies.
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"The battery dies after a few minutes. I keep..."
Tennille N.Verified
Robots
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Worst purchase I ever made in my life and ret..."
Luisa C.Verified
On time
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"Doesn’t fit right anatomically that it’s unco..."
Jonathan J.Verified
Came faster than expected.
Purchased item
HiZoo - Clinical Grade Decompression Massager
"Been phenomenal. Really digs deep like I want..."
Douglas C.Verified
No
Purchased item
HiZoo - Pillow Neck & Shoulder Massager
"Great tool, I only wish that it was adjustabl..."
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