Judith H.Verified
Always a great selection of shoes. Shipping is fast.
Purchased item
Antero Black
"Great shoes! The will be very good in the snow. Love Lonza shoes."
Lonza Shoes store reviewsSee product reviews
Hania E.Verified
great! very easy!
Purchased item
Free Returns & Exchanges
"lots of compliments when i wear it!"
Diane T.Verified
Delivered quickly. Customer service reached out.
Purchased item
Free Returns & Exchanges
"The shoes feel nice on my feet; the inside is comfortable. However, there's..."
Lan T.Verified
Good
Purchased item
Glissane Black
"Comfortable"
Kathy T.Verified
It took months to figure out my problem with returning my original order. You need customer service to talk to, not just texts. Everything was computer generated. Not easy to deal with.
Purchased item
Puff Buckle Beige
"The size 9 was too small and 91/2 too big. Can’t wear them, sadly for that..."
Svitlana S.Verified
wrong information given on website, totally synthetic, no genuine leather , no natural fur, want to return
Purchased item
Leora Black
"Hi, I m totally dissapointed with these shoes. You mentioned that it is Gen..."
Jack O.Verified
Poor costumer service
Purchased item
Glissane Brown
"Costumer service…."
Denise B.Verified
swhoe was defective liner was not secure and comes out each time I walk or take them off.
Purchased item
Glavine Black
"I am a repeat customer and love the shoes (previous Purchase) and the boot..."
Linda C.Verified
Ordering was easy and shoes were delivered on the date that was provided
Purchased item
Fiato Black
"Real comfort in a unique style ."
Jame A.Verified
More communication during Shipping delays.
Purchased item
Free Returns & Exchanges
"Great look and fit
Shipping took longer than anticipated."
Debanne M.Verified
Fast shipping!
Purchased item
Glissane Brown
"Fantastic shoes! Needed something to keep my feet warm and they did the tri..."
Tamara O.Verified
got the completely different shoe than I ordered. I asked if they could ship the correct show while the wrong shoe was being returned and they would not ship the shoe until the others showed up as returned. I didnt' want the shoe at that point but don't have a credit yet and it has been a few weeks since return.
Purchased item
Free Returns & Exchanges
"I got a completely different shoe than I ordered. I didn't get any benefit..."
Marina I.Verified
Return/ exchange should be free
Purchased item
Free Returns & Exchanges
"Label was ordered . Never used . Not applied for next purchase 👎. Inconveni..."
Monica G.Verified
Lot of issues with getting updates on delivery
Purchased item
Free Returns & Exchanges
"Love the shoes but the color is taupe not khaki"
Sharon W.Verified
No
Purchased item
Fiato Black
"The quilted style is so different along with the decorative pin that goes t..."
Melissa K.Verified
I need hwlp
Purchased item
Glissane Black
"I have asked for help returning and keep not getting help. I need a return..."
Cristina D.Verified
No
Purchased item
Roswyn Black
"Super nice!"
Nataliia K.Verified
Great customer service and quick response to any questions.
Purchased item
Leora Black
"Love them! So soft and cozy, just what needed."
Una H.Verified
Timely delivery
Purchased item
Alare Black
"Very stylish and comfortable. I especially love the laces."
Min Z.Verified
I did order before it’s really good experience, so I come back, but this time I returned one shoes take almost two or three weeks still pending. I don’t know they not allowing to return
Purchased item
Glissane Black
"Run far too big. But returns is difficult. So I still keep it"
Carol J.Verified
Returning an item is a hassle.
Purchased item
Lunelle Brown
"I received the wrong color. I have been trying to return and haven’t receiv..."
Marina T.Verified
No
Purchased item
Leona Black
"Great comfortable and very warm shoe. Rubber thick sole definitely a plus t..."
Xiomara J.Verified
I received my shoes next day. Super fast. Loved it 😍
Purchased item
Free Returns & Exchanges
"They are awesome! Warm, comfortable. Good quality. I've been looking for p..."
Rasa J.Verified
Horrible
Purchased item
Free Returns & Exchanges
"Absolutely horrible service and company!il make sure that everyone knows my..."
Daina R.Verified
Returning and the exchange was very easy!
Purchased item
Free Returns & Exchanges
"I really like the boots but wish you had the brown. That was my first choi..."
Sally C.Verified
great selections, fast service, what more could you ask for
Purchased item
Aurenne Grey
"Love the boots, have arthritis in big toe bone and have trouble finding boo..."
Albina B.Verified
Wrong order received
Purchased item
Glavine Black
"Received someone else’s order : sent you 2 emails . No reply"
Tiffany N.Verified
Nothing to add. Just very happy with my first pair
Purchased item
Vail Beige
"The shoes came quickly after ordering. They fit great look great and super..."
Debra K.Verified
The shoes are nice but stiff. The heel is nice.
Purchased item
Vanessa Suede
"Nice"
Mihyun K.Verified
Never disappoint
Purchased item
Claryn Black
"So cute!!"
Nawal A.Verified
Costumer service very unlikely I couldn’t reach anyone on the phone I left a message and no answer
Purchased item
Free Returns & Exchanges
"The policy wasn’t very clear about final sale .
I hope I get my full refund..."
Edda A.Verified
Thank you :)
Purchased item
Glissane Black
"Love these shoes!! They are very comfortable and so awesome looking on my f..."
Eva A.Verified
Shipping and product excellent
Purchased item
Glissane Black
"Great fit. Great look."
Ufaq T.Verified
Prompt delivery, good customer service
Purchased item
Puff Buckle Beige
"Amazing quality and a very well made shoe!"
Luda G.Verified
Very happy to have them
Purchased item
Fiato Grey
"very comfortable and very warm"
Ashley D.Verified
My order was wrong and no one has responded to my email
Purchased item
Sorrelle Brown
"My order was wrong I ordered the brown color but received the black ones"
Hua Ping L.Verified
I ordered in Dec 2025, but my item wasn’t shipped until Feb 2, 2026 (per UPS). I followed up multiple times during the delay and still got no clear explanation. Now I’m told an exchange can’t be done for free, even after this unreasonable fulfillment delay. The long wait, poor communication, and extra exchange cost made the whole experience extremely frustrating and unacceptable.
Purchased item
Glissane Black
"I ordered this item in Dec 2025, but my item wasn’t shipped until Feb 2, 20..."
Alecia R.Verified
very disappointed in the shoes I haven't ordered. will not recommend
Purchased item
Free Returns & Exchanges
"Shoes are very heavy. I am can not wear shoes that are heavy. I ordered the..."
Stella S.Verified
Great fit and fast delivery!!
Purchased item
Free Returns & Exchanges
"Great boot!!!! Happy I bought it!! Wish I could buy it in a different color..."
Diane C.Verified
No thanks
Purchased item
Annis Beige
"One of my most favorite pair of shoes. Stylish, warm, comfortable and fun..."
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