I have never before experienced a website that was this indifferent to the customers' shopping experienced and couldn't be bothered to answer emails, even if it pertains to not having received the order, at all. One would imagine that having received the entirety of the money, there would be some sense of shared responsibility to make sure that the customer at the very least receives the product paid for, and doing all that the you can do to at least assist the customer, but I guess not.