Received the bag & I was disappointed because the name was off centred, literally on the side & when I messaged them to express how I felt I was fobbed off with it was done by hand? Having something done by hand is no excuse for poor workmanship. When I responded to their email I was ignored. I had planned on buying a bag for my niece but I’ll never shop when them again & I’ll make sure my friends/family don’t either! Ignoring unhappy customers isn’t a way to run your business.