Absolutely terrible service: Took advantage of a 10% sale, got a shipping notice after 3 days that never updated. After 15 days, I asked for an update, got a weak apology promising next-day shipping—but instead received a refund. When I followed up, I was told the hat was “out of stock” and I’d have to reorder to join the next shipment. My wife wanted the hat; now I just have a dreadful tale of customer neglect.