Serena A.Verified
Received later than expected and rubbish communication, however happy with product
Purchased item
Kids - Hooded Sleep Pod
"It took longer than expected and i would say..."
SleepSnug store reviewsSee product reviews
Jessica A.Verified
Trying to return product, emailed multiple times, getting no response
Purchased item
Kids - Hooded Sleep Pod
"Nothing wrong with the product but it just do..."
Lois T.Verified
Very good
Purchased item
Hooded Sleep Pod
"It seems to help my ADHD son get off to sleep..."
Marie C.Verified
This company is a scam business. Never received my order. Communication stopped once I asked for a refund due to no deliver over 30 days from the order date. I never received my item, tracking says and always has said it cannot locate my item. They have taken payment and not delivered the item. Beware this company.
Purchased item
Kids - Hooded Sleep Pod
"I never received my order! Requests for refun..."
Traceg L.Verified
Customer service awful
Purchased item
Hooded Sleep Pod
"I repeatedly asked to refund and return noone..."
Caroline H.Verified
Yes, please reply to my email asking for a refund.
Purchased item
Kids - Hooded Sleep Pod
"Sadly delivery was late ans showed as both de..."
Ceejae B.Verified
Do not buy
Purchased item
Hooded Sleep Pod
"Absolutely ruined my hope for an adult swaddl..."
Mrs H.Verified
Not happy with the product and customer service has been non existent. I’ve emailed twice about returning the product and have had not replies after 3 weeks. Very poor.
Purchased item
Kids - Hooded Sleep Pod
"The item that arrived did not look like the p..."
Gillian C.Verified
Poor service. Terrible communication. Will not be using again.
Purchased item
Hooded Sleep Pod
"The actual item was a gift and the recipient..."
Sharon L.Verified
Slow
Purchased item
Kids - Hooded Sleep Pod
"We have not received the item after ordering..."
Wendy R.Verified
Took forever to arrive, communication regarding tracking was inaccurate and confusing.
Purchased item
Hooded Sleep Pod
"I ordered two XL snugs and they are too small..."
Theresa F.Verified
Not really
Purchased item
Hooded Sleep Pod
"I bought 2 for my grandchildren aged 5 and 10..."
Kayleigh G.Verified
Daughter loves it!
Purchased item
Kids - Hooded Sleep Pod
"Daughter loves it and really helps her with s..."
Claire H.Verified
The product took many weeks to arrive
Purchased item
Hooded Sleep Pod
"Way too short and tight. I'm slim build, 5 fe..."
Suzanne B.Verified
I took almost 2 months to receive the wrong order and I was ghosted by the company. They sent me what I believe is a child size as I can not fit my body in the sleepsnug. My feet stick out one end and my shoulders stick out the other end. Non responsive costumer service. I am frustrated with myself for believing this was a great purchase.
Purchased item
Hooded Sleep Pod
"I tried contacting the company to explain som..."
Diana E.Verified
Ease to navigate website. Arrived quickly.
Purchased item
Kids - Hooded Sleep Pod
"My twin boys love their snugs. Used as calmin..."
Paul S.Verified
No response for refund request!!
Purchased item
Hooded Sleep Pod
"Do not buy from this company. Their 90 day gu..."
Amanda B.Verified
Xx
Purchased item
Hooded Sleep Pod
"It was a gift for a friend and they loved it."
Margaret B.Verified
Good
Purchased item
Kids - Hooded Sleep Pod
"My grandson loves it."
Jo-ann H.Verified
Very quick delivery. Good communication throughout the process. Easy website to navigate and to place order. A positive experience all around.
Purchased item
Hooded Sleep Pod
"The material is a little heavier than I thoug..."
Kami S.Verified
90 day guarantee is a lie and the customer support doesn't exist
Purchased item
Cool Blanket
"It is hot sand clingy. The customer support i..."
Laura B.Verified
I tried 5 times across 3 platforms to contact sleep snug for an estimated arrival. A month later it finally showed up, just before I was going to dispute the charge on my credit card, but no one ever answered.
Purchased item
Hooded Sleep Pod
"1) it's not actually that roomy. I'm not smal..."
Rene C.Verified
I bought the wrong size and their customer service was excellent. They were quick to send out a new size.
Purchased item
Kids - Hooded Sleep Pod
"I originally ordered the youth size for my da..."
Adam H.Verified
We are being asked to pay for postage to return a faulty product
Purchased item
Kids - Hooded Sleep Pod
"The product came in a black bag with no brand..."
Christina O.Verified
Quick delivery. No issues with the product.
Purchased item
Hooded Sleep Pod
"Bought it for our 10 year old. Shes a wiggly..."
Kerry W.Verified
Unfortunately not for us
Purchased item
Kids - Hooded Sleep Pod
"Unfortunately this was not a success. The fee..."
Suzanne C.Verified
Very small for child
Purchased item
Cool Blanket
"Fab blankets"
Lisa M.Verified
Awaiting response for an exchange or refund but no one has responded
Purchased item
Kids - Hooded Sleep Pod
"The sizes are too small- I tried to contact t..."
Melissa R.Verified
Not kept updated on status like some site but they will answer questions when asked
Purchased item
Cool Blanket
"It is great as long as you have air moving in..."
Aislinn H.Verified
Took a long time to ship but was perfect upon arrival
Purchased item
Hooded Sleep Pod
"It is great during a panic attack. I almost
W..."
Heather C.Verified
Order came quickly. Product as described.
Purchased item
Kids - Hooded Sleep Pod
"My 12 year old daughter can struggle to get t..."
Sally R.Verified
Love it
Purchased item
Cool Blanket
"Love it"
Kimberly V.Verified
The product came loose in a box all crumpled
Purchased item
Hooded Sleep Pod
"It arrived loose in a box. No tag, no informa..."
Stacie W.Verified
Great product.
Purchased item
Kids - Hooded Sleep Pod
"Amazing. Comfy."
Becky K.Verified
Customer service is shocking
Purchased item
Kids - Hooded Sleep Pod
"I messaged regarding sending it back. I had a..."
Catherine G.Verified
Kept in touch after order made. Arrived as per delivery and on time.
Purchased item
Kids - Hooded Sleep Pod
"Smooth texture, good width but length is spot..."
Rebecca O.Verified
Fine
Purchased item
Kids - Hooded Sleep Pod
"My child loves it. However I’m not sure it’s..."
Sarah L.Verified
Customer service and communication skills are very poor.
Purchased item
Hooded Sleep Pod
"Nothing like what it is marketed as. Overpric..."
Jessica F.Verified
Very delayed delivery
Purchased item
Kids - Hooded Sleep Pod
"The product delivery was very delayed and the..."
William W.Verified
Very good
Purchased item
Hooded Sleep Pod Move
"Not too bad, doesn't really fit comfortably i..."
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