They were for a Christmas Present and was promised delivery before Christmas which it wasn’t, customer service responded quickly and apologised especially over the holidays but their fast, sympathetic response didn’t help the outcome, “no gesture of good will” refund or partial refund for the delay, nothing.
I wouldn’t have bought if I knew it was going to be after Christmas. As the general idea of a present is for Christmas Day.
Now with the ongoing inconvenience I don’t think it’s worth it.