I preordered my binders but they didn't ship in the estimated timeframe given, so I emailed support to ask for any updates. They responded really quickly and where super upfront about the uptick in sales and how they had to adjust to keep up, on top of the current tariff nightmare happening here in the US. They reassured me I would get a confirmation email once my order shipped, and I did; My binders arrived very quickly after that. I really appreciated the reassurance.